KX-T7730 Problem I recorded a welcome voice message in our PABX. Unfortunately, i recorded two welcome voice message. The first one is being played as a welcoming message - which is right- and the other one is played when i transfer a call, and the extension line is busy. How can i delete the second one? Hoping for your immediate response.Thank you.

Probably, the problem is not on your phone it is on your PABX configuration. Please advise your IT Guy to check your PABX or perform a PABX reset.

A Panasonic 7730 phone operates on 18 different Panasonic Key Systems. There are 5 or so different ways to record a message...which one is yours?

The 7730 was first delivered with the TA-824 system. It has the ability for announcements via DISA, which was built in to the USA versions of the TA. It's recorded or changed via the master phone and PROGRAM 911.

A Panasonic TVA or TVS voice mail system does auto attendant functions. It can have both company greetings and custom service messages. Those are changed via mailbox 998, the message manager's box.

Last, the newer system also have "bulit-in" voice mail boxes. Those greetings are recorded by 722xx commands.

Carl

Yes. However, it will only work if you have the 8-port hybrid card(TDA0170) installed. Besides costing a lot more money(the card, not the phone) the phone uses 4x the power of a 76xx or DT series phone and you only get 12 lousy working buttons.

Carl

The 7730 is a PHONE. It connects to a Panasonic PHONE SYSTEM CABINET and Panasonic VOICE MAIL SYSTEM. The voices you hear are stored in the VOICE MAIL SYSTEM and it varies by model number and installation. Typical messages are stored in CUSTOM SERVICE menus, of which there are
100.

It is changed by accessing mailbox number 998 as message manager.

Carl

Try finding out what's playing the message and change it :-)

It could be the DISA card from a TA-824, or it could be the Custom Greeting or Company message from a TVS or TVA voice mail system, or you could be talking about the "on hold" message that's plugged into the MOH port of the Panasonic system.

Once you find out, you can change a DISA message from the first extension 101 by following the programming, or from the Message Manager's mailbox (998) of the VM system, or the file recorded in the on-hold device.


Carl

Try to delete both and see the setting of the phone and reply back

your pabx is connected to a voice processing system.you need to reset your vps to be able to chenge the password of your local no. which is assigned to the mailbox

If you are using a Panasonic brand voice mail, the "3" (delete) key works.

Carl

what system are you using? is it a mailbox or a company greetings?

CO Not Assigned