OK ill help you A faxmachine has a buffer on it what it does is fasimilate the data into a text or message that can be printed what happens here is you have fax/printer the buffer for the printer should be on your computer and not be sent until your ready to print (also known as the print que) all print jobs should be saved when a fax comes in but when a fax comes in and you dont have print que software your printjob is lost. But this brand is familiar to me so the software you install for this hardware should have a print que or buffer so you dont have this problem maybe you need the new BROTHER MFC software at the following link http://www.pronto.com/user/search.do?displayQuery=brother%20mfc%2Fsoftware&SEM=true&query=brother%20mfc%2Fsoftware&adid=1196541613-6635448d-0_mes&ref=brother%20mfc%20software&creativeid={creative}&site={placement}&loadingComplete=true
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