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When I try to scan I get this message: No scan

When I try to scan I get this message: No scan option: refer to documentation device. I have scanned before and I doubled check all connections to the computer? What is wrong? How can I scan?

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>open solution center icon on your desktop
>go to settings and check scan options

Posted on Oct 18, 2009

Testimonial: "Your solution worked but now I have to do this (go to Solution Center) every time I want to scan. But I can scan :)"

  • Wakarimasenx Dec 08, 2010

    I had the same problem and what works for me is this:

    1) go to start menu and find HP folder
    2) go to "HP Document Manager"
    3) make sure your printer is connected to your computer
    4) There is a scan icon at the top, when you click on that you can scan your documents with options to choose from such as document type, where to save it, managing files, etc.

    Hope this helps!

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1 Answer

On the screen" no scan option-refer to device


Check whether the Digital Imaging Monitor is running .

If yes, good.

Now, please open HP Solution Center and setup the destination list .

Double click >> HP Solution Center >> settings >> scan settings and preferences >> scan to .. setup >>
Add all the entries from " available scan destinations " to "front panel destination list " >> click >> ok .
Now, try to scan from the front panel of the All-in-One .

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Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

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1 Answer

Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

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I'm trying to scan a document and it says "No Scan Options. Refer to device documentation." It will not scan. What do I do?


In order to scan, you need to be connected to your computer with HP scanning software running. No scan options means it needs to know where to scan to, what format to save in, and what to do with the scanned image. If you want to copy, you just copy, but scanning requires software on your computer.

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My HP J5780 will not scan.


you document was place in a different direction, try to place the document in the right place and scan again.
hope this helps

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1 Answer

"no scan options" refer to device documentation - Mac


>check if you have hp solution center icon on your desktop and digital imaging monitor running on your system tray---an icon with a green check mark on your system tray.
>if this are not presen that is the reason why you have that error message
>try reinstalling the sw

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1 Answer

No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

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I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

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