When I try to scan I get this message: No scan option: refer to documentation device. I have scanned before and I doubled check all connections to the computer? What is wrong? How can I scan?
>open solution center icon on your desktop
>go to settings and check scan options
Testimonial: "Your solution worked but now I have to do this (go to Solution Center) every time I want to scan. But I can scan :)"
I had the same problem and what works for me is this:
1) go to start menu and find HP folder
2) go to "HP Document Manager"
3) make sure your printer is connected to your computer
4) There is a scan icon at the top, when you click on that you can scan your documents with options to choose from such as document type, where to save it, managing files, etc.
Hope this helps!
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