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Posted on Oct 15, 2009
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Would like to be alerted when I place a call on hold that they are still waiting. How do I programm this?

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george peters

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  • NorStar Master 860 Answers
  • Posted on Oct 15, 2009
george  peters
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Programmingwould like to be alerted when I place a call on - 2.gif is done on 7310, 7324 and 7316 type sets.Enter by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming2.gif.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you want to change the pool on.
Press the next key 6 times (bottom right arrow) .
The display should saySystem Prgrming.
Press the show key (top right arrow)
The display should say Hunt groups
Press the next key 2 times (bottom right arrow) .
The display should say Featr Settings.
Press the show key (top right arrow)
The display should say backgrnd Music
Press the next key 9 times (bottom right arrow) .
The display should say Held Reminder:N Press the Chng soft keyto Y Press the next key (bottom right arrow) The screen should say Remind Delay:60 Press the Chng soft key to change the hold timer to the desired time length.
Press the release key when finished

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On hold alert

You probably need to be more specific as to which tone is annoying :-)

The ON HOLD source is what the caller hears when he's put on hold. It can be adjusted in SYS programming to Tones, Music, or None.

The HELD REMINDER tone is what your phone does when you put a call on hold. It can be set for none to 180 seconds in 30 second increments (at least on a CICS).

The programming is done using a 7310 or better phone in system programming.

Carl
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