Sorry for problem with new toilet.
You say water is leaking out of the bowl?
Toilets have 2 parts:
1) Tank: where water is stored for the flush and is sealed with a flapper.
2) Bowl: where water flushes down.
a) If tank is leaking water, then flapper is suspect. Replace flapper and see if that works.
Lift up flapper and run finger around rim to see if there is a rough spot that would indicate flush valve is defective, and needs replacement.
See typical flush valveb) If bowl is leaking, that is very unusual and would indicate a crack in the porcelain.
If installer sold you the toilet, it is his responsibility to make good on product.
All products are guarantee against workmanship flaws.
I just bought one to replace a single flush glacier bay toilet that out performed my upgraded American standard in master bath. I want to make sure they work and are not under a recall.
×