Question about Fisher Price Disc for Digital Arts and Crafts Studio
I've successfully installed the software. When I hit the on/off button (orange button on top), nothing happens. I've tried several different USB ports on my computer to no avail. The troubleshooting guide states that for "Program does not run" you should go to www.fisher-price.com/dacs/register for a free update. I went to the URL, but got a "come back soon" message. Any advice would be appreciated. Thanks.
I had the same problem of the console not being recognised and the software failing to install propperly. I run windows 7 professional 32 bit O/s and after many hours of the console not being recognised I came across a link at the fisher Price website. I downloaded the software as it describes and bingo...up and running.
hope this helps
Posted on Jan 21, 2010
Had same problem....this fix worked for me.Press Windows start button , click on RUN ,type MSCONFIG and click on OK.when the system config.page appears hit the startup tab,look for the DACSminiapp.exe entry and click on the check to remove it. hit the apply button and exit the system config. restart the computer When the computer restarts do a search for the DACS.exe application (686 kb file) right click on it,select copy,go to your desktop and right click and paste shortcut. to start the program have the unit connected and click on the shortcut to start the program,the yellow button on the unit still shuts it off. this has worked on my system for at least a week with no problems.
Posted on Jan 06, 2008
Same thing here ----
the kids are very disappointed and I am very frustrated. I tried the Console Test Application that was suggested but according to that -- the problem is NOT with the console. Even though the claim is made that it is compatable with Vista - I am begining to think it is NOT!!!! We have gotten thru some applications (arts/crafts) but not many at all. Half the time the screen just freezes and turning it on and off is not use. I have to continue to kill the program thru the task manager. I uninstalled and reinstalled the program but that didn't help. I bought the Barbie and Diego expansion disks and loaded them - I can not even find them or there projects. I think it may be time to retuen and wait till they figure it out. I recommended to my family and friends - who I have called some (and have the same issues) and some I have left messages to just return it and but their children something that actually works.
Posted on Dec 26, 2007
Thanks to all the that posted their solutions here. Here is what worked for me:
1) Run msconfig.exe and remove the DACS tray app.
2) Restart the computer, so the tray app is not running automatically anymore.
3) Turn off Windows firewall completely.
4) Use this program to start the application: C:\Program Files (x86)\Fisher-Price\DACS\NewDACS.exe
5) Create a shortcut to this app on the desktop or Quick Launch or pin it to the task bar.
6) Run the DACS app once (assuming the unit is already connected via USB).
7) Your console should automatically light up and the pointer should work.
8) Press the yellow button on the unit to confirm that the app closes when you do so.
9) Turn on Windows Firewall back.
10) Run the DACS app again and verify that the app works even with the firewall turned on.
Hope this works out for you...
Posted on Mar 16, 2013
Im getting the same thing plug it in to usb the lights flash fairly quickly and that is that, installing doesn't find the console and the stupid on off button does nothing. Ive thrown the receipt out thinking nothing like this would happen and now ive 2 very sad kids... Thanks Fisher price..
Posted on Jan 15, 2012
I had the same issue, uninstalled and reinstalled many times and the software still wouldn't start. I finally disabled my firewall and it works fine! After it worked, I put the firewall back on and had to add the DACS program and the dacsminiapp.exe from the Fisher Price folder to my Firewall's Exceptions and all is good.
Posted on Jan 04, 2009
I have installed the program and the icon comes up on my desk top but when I click the icon on it only opens to my computer settings and it will not open onto the computer screen.
Posted on Dec 24, 2008
When I initially installed this, I set up a user account for my daughter after the software was installed. It then wouldn't work and I got all kinds of errors. I then discovered that it will only work in the account it was initially installed in. I also keep it unplugged until my daughter uses it. So far it has worked great for over 6 months.
The download website is up at:
Posted on Dec 09, 2008
I have this hardware too. I tried it first on my Vista on my Desktop, it said that it did not detects the hardware. Then on my XP laptop, same thing. Then I realized that those OS were french, hmmm can it be that ? After 15 years of using french os I finally found a software bad enough to be language dependant, and do not find the hardware? I tried an english XP, a fresh new install, and it found the hardware so I was able to install it.
Then, I have to make the software work. There is not "start application" icon like 99.9% of other applications have, that's a very bad start... So let's push this yellow button. The application starts. I see the FIsher Price logo, after that I see the DACS logo, with animations. What, animation without sound? is it possible ? hmmm I was supicious. Then after, a white screen. Full white screen, and nothing more. I had to do ctrl-alt-delete to load the task manager and kill the application. After that I discovered that I also had to reboot to make my keyboard runs normally.
I called them. They sent me a fix to be able to install it on a french OS. Imagine, I have to remplace a dll in the temporary windows file during setup !!! What a user friendly fix !
Now after 3 attemps on 3 differents computers, with always the same result (the white screen after the initial welcome), I do not know what more can I do.
I can't believe that someone on earth make it work.
And, where's the software update on the dacs support site ? always display "downloads coming soon" !!!
Posted on Jan 15, 2008
Finaly got it to work on my old computer which is an Xp (not vista as i originaly tried) has a 128DDR graphics card. It took ages to instal but finaly it worked. Personaly I think that its a design fault - Only designed towork on one type of setup, without even considering vista. I hope that the with bring a patch out soon that it will work on my vista.
Posted on Jan 07, 2008
I continued to receive the failed install error message advising that I did not have 64mb of video ram. This occurred on two computers, one with 64mb and the other with 128mb of video ram. I went through the roof and kicked everyone out of the house. I finally got it to work on both computers and have not had a problem yet. Here's what happened.
I had created a new user account for my 5 year old using Windows XP. I gave her administrative options so it could be installed. I did this on both computers. Neither worked on her new user account. Out of sheer frustration I decided to attempt an install on my account and it worked. It worked on both computers. I hope this works for you.
If it doesn't my next step involved a class action law suit and letters to the Federal Trade Commision. I've never had such a hard time installing anything much less any problems with Fisher Price.
Posted on Jan 06, 2008
Same problem here. worked for a while replaced my PC with a better one , now it says error dacsminiapp.exe' not programed to load. i have a very disappointed 5 year old. by the looks of it fisher price have a lot to answer for
Posted on Apr 18, 2008
Tried the first one on Boxing day, initially it told me I didn't have enough graphics memory ( on a geforce 64mb card). Got it to load eventually after about 10 attempts, worked once, then nothing.
So, I uninstalled the software, and it wiped half my other programs of the PC with it. Thank God for system restore !
I now have a second dacs, and it keeps telling me the software needs "debugging". But the e-link doesn't exist ????!! What sort of customer service is that ?
Looks like it's another product rushed onto the market in time for Xmas, without going through the proper testing first.
Posted on Jan 05, 2008
Tracked down an issue with it not starting or restarting using the 'button'.
The dacsminiapp.exe running in the toolbar keeps checking for updates and that interupts the prog while it's doing it.
There isn't a registration/update site yet as many will discover, so the app is locked into a loop for a while.
Once it's finished you can start the application etc from the button.
Any other issues are generally graphics and checking you are running at 1024x768 32 bit with dx9.0c will solve most of those.
Posted on Dec 27, 2007
A couple of points.
Got it to load when you push the button and turn off...
BUT it won't turn on again without a reboot.
Temp solution was to go into the prog file and drag a shortcut of the dacs.exe to the desktop.
I've found the REAL problem is with the dacsminiapp.exe, each time you load the prog [at boot up? or whenever you shut it down] it tries to check for updates.... but the update site isn't working and it's stuck in a timed loop.
If you wait lonf enough abd pass your mouse pointer over the tray icon you'll notice it stops showing 'checking for updates' and the prog will work again.
I think the main problem is the update/registration site not being there so this application stalls!
Posted on Dec 27, 2007
I have had the same problem. I am very disapointed in this product. Nothing like explaining to an excited 31/2 year old that it is not working.
Posted on Dec 27, 2007
At the very first screen turn off the password protection and then it works fine.
It then turns off and on as it should.
At least the kids can play until they fix the password issue.
Hope this makes a lot of kids happy!
Happy New Year.
Posted on Dec 27, 2007
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Posted on Jan 02, 2017
Hi all frustrated fokes out there who still have problems installing and running this new product.
We bought this too for our dissabled daughter and have found it will not work on her pc , but will work on all the others in the house ..grrrrrrrrrr...lol.
What i did find was you must have net framework 1.1 installed and updated min for the software to install . other wise it will try to install the net framework 2.0 from the disk. the net framework 2.0 is an update from 1.1 and much software that requires net usage needs this base framework.
this is the spec of the pc it do work on ...and yer it well over the min requirement
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow (2 CPUs), ~2.4GHz
Memory: 2046MB RAM
Page File: 392MB used, 3547MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
The pc it will not work on only has 256mb memory,and a 128mb graphics card. Buy the time windows boots up and all the other programs also are running there is not enought memory spare to even launch the system. So a min of 512mb installed is required on a xp system
Another point i found was when i inserted the usb windows did not register it so following the install instruction very carefully ..eg start to installing the software and when it says to insert the usb cable do so then .
When you do get it working , your keyboard and mouse will not function, only ctrl+Alt+del will to interrupt the program . The pen will be your mouse thought i'd better say that cos it fooled me at first ..lol ..
Hope this helps ...
Posted on Dec 29, 2007
SOURCE: Digital Arts and Crafts Studio
heya Somer..it definitely is a video card issue. First you MUST have at least 75meg ram. Next, try this:
1. Bring the "Display Properties" dialog window (right-click on the desktop, click on Properties)
2. Click on the "Settings" tab. (make sure your screen resolution is set to 1024 by 768, and the color quality is 32 bits)
3. Click on the "Advance" button (this will bring a new dialog box)
On the newly opened dialog box:
4. Click on the "Troubleshoot" tab
5. Set the "Hardware acceleration" to "Full" (drag the slider all the way to where it says "Full")
6. Click "Apply", then "Ok" (this will close the dialog box)
7. Close the "Display Properties" dialog window by clicking on the OK button.
Try turning the toy ON now. If it doesn't work, try lowering the Acceleration to as low as possible.
Maybe you can make your kid's own ID on the computer so they can log in to this and not bugger up your own log in.
I hope this helps.
Posted on Jan 04, 2008
SOURCE: I can not find the
We have the same problem, I just now ordered online. Go to service.mattel.com and type in the product # (on back of studio, mine was L1152). The CD will cost $1.34 and we paid just over $7.00 to ship. I have not been able to find anywhere else to get CD so if you can't find download either try this. I believe it said it would ship in 7-10 days. Hope this helps :)
Posted on Dec 05, 2008
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