GE JVM1640SJ everything works , no bad noise, no smells , just will not heat, machine is about 3 years old
With the symptoms you describe, it's probably a bad magnetron.
If
you or someone you know want to replace the magnetron yourself, you will need to remove the oven from the wall.
If
so, the installation instructions are very handy, and it's best to have
two people since the microwave can be heavy and awkward.
You can download GE
owner's manuals and installation instructions here.
There
should be a "mini-manual" (tech sheet) hidden inside the unit
behind the
control panel or hidden on the left side behind the grille, which is
very helpful when troubleshooting, testing, and locating components.
At
our Web site, we have a video available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
You can find helpful
exploded view diagrams and order parts by entering your full model
number here.
Since it's within the magnetron portion of the warranty (usually 5-9 years)
but out of the original full warranty (usually 1 year), then your
manufacturer will cover the part cost, but not the cost to visit you or
the labor charge to do the work.
Since it's under magnetron warranty, GE will
send you the magnetron to do it yourself. Call them at 888-239-6832.
Be persistent. You may have to speak with a supervisor.
If you need other parts, etc., you can find helpful
exploded view diagrams and order parts by entering your full model
number here.
If you prefer to arrange service by an authorized service center, GE Customer Service is here.
We're
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
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