My printer is missing the tops off many lines of print producing illegible characters. Not all, but mostly near the top of the sheet. I have done a clean of the print heads and installed brand new cartridges but to no avail. Help!

my copier nashuatec 3722 .when start copier give me code E-4

It depends on which side you want to print on. For transparencies, you want to print on one side only. Most likely, you want to print on the shiny side; essentially as if it were a glossy photo. Load the transparency so that the shiny side gets printed on. Don't know that part? Front loading printers are the easiest to determine which side is printed on. Look at where the paper goes in and where it comes out. Think about it; for single sided printing, the paper isn't being turned around inside; merely rolled around an internal roller, then back out. Watch what happens to the paper the next time you print on a single side. See if the top of the printed page came out first, or last.

The most common designs of front-loaders have the paper come out above where it went in. The paper curls around the bottom of the internal roller and comes right back out on top. Therefore, the printed side started out on the bottom, then curled around the internal roller and came out with the printed side up.

Most front loading printers have the top of the printed page come out first; therefore, the same edge that went in first, got printed on first. With that in mind, if you ever want to print on the unprinted side of a piece of paper (that is already out of the printer), obviously keep the printed side up, but since the top of the printed side came out first, you need to make sure the top goes in first to come out first for the back side.

Your Canon 560 printer has duplex printing, so it is a good idea to run your test to see what happens when printed on a single side, and what happens if you use the duplex-mode. For duplex mode printing, after printing on one side, the printer pulls the paper back in to print the other side automatically. Think about how much space is inside the printer. Depending on how much data the printer can store, either the first page is printed, then the second page, or the second page is printed first, then the first page. It depends on how the printer wants the page to come out. You can run a simple test and see exactly what happens.

Since the printer cannot easily turn the paper around, it merely starts with the opposite end of the first printed side when it prints on the back. If the top of the page came out first for the first printed side, the printer prints the bottom lines of the second page of text working back to the top in reverse order. As a result, the bottom of the page comes out first, with the top coming out last.

Some duplex printers can store so much data that the determine how the second page will look, print it first, then print the first page. Watch to see what yours does.

Worse comes to worse, mark a sheet of paper in one corner, insert it into the printer, then print a document that contains only the period character and see where it is printed. By knowing how you put the paper in, and where the period was printed, you can tell how to handle any situation. By the way, the period character was chosen because it will be so small that most likely you can use that sheet again.

check the carriage it rides in for dog hairs...strong light...water and soft toothbrush

horizontal or vertical characters missing???
if your missing horizontal lines, look at where the print is missing if you see imprints... u have bad ribbons.
if your missing vertical characters down the page
Power off the printer & unplug from wall
Remove with phillips the top right cover. u will see that the control panel has a plastic clip needs to be pressed in for the control panel to come loose from the top right cover.
Then you will see P703 Hammerbank Ribbon Cable and
P704 Hammerbank Ribbon Cable swap these 2 cables on the Engine Controller Board part# 083368.
IF your missing characters move to another place on the printout then u will need to replace part# 083368.
IF your missing characters are still in the same place, then you will need to replace hammer module part# 081152, their is qty 11 of the individual 081152 about 1 inch wide. this will save $$$ ordering and replace 081152 if you have some at your work semi technical.
Be very careful with hands when powering the printer with the top right cover off
Electrically and mechanically.
Need more help you may call Toby at x311

Check your USB or Parallel cable what you are using. If not solved connect the printer to another pc . Some times computer port may get damage.

hmm..now..that sounds more like a software issue, than a hardware issue. Can you check on all version updates for the software from MSoft, and ensure that the drivers for your printer, by application, are up to date. From what I'm seeing, this MAY not be a printer issue.

and, if you want, we do this sort of service call remotely. see my link here for more on that.

http://www.inbusiness4good.net

There's a profile link on top right, that may be of some value, if this becomes unsolvable from your end.

so, what sort of text is it you are attempting to print? what program is in use?

If you print too close to the top or bottom of the label, the printer might remove the whole line reather than print part of each character.

If the missing line is somewhere else, the printer might be using a "cached" image. If your software has a feature like "Clear Cache" or "Reimage Label", you could give that a try.

If this doesn't work, let me know the type of software you're using and I'll try again. :-)

First clean the cartridge and then go to toolbox and give test print.

What driver are you using for this printer? Try loading a Epson LQ1050 driver and try again.
Dezzi