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1. Backup your content from the player to the computer.
2. Perform a format as told in the link.
3. When format has completed you can put back your files to the player.
Once you have Songbird installed, launch it and select "Repair my Philips device" in the Tools menu. Select your device and follow the instructions specific to your device. For example, instructions for the GoGear Vibe are to disconnect the device, power it down completely, and hold the volume-up key during and after USB connection until the message window disappears.
If the repair utility endlessly indicates it is checking for updates, you are likely using an out-of-date version of Songbird - probably the one that came with your GoGear. If this describes your situation, launch Songbird and select "Check for updates" in the Help menu. This will at least get you upgraded to version 1.9 (currently), even though the latest version is 1.11 (currently).
Instructions that came with some older versions for connecting GoGear in repair mode were incomplete. They left out a crucial step of turning off the GoGear and waiting for it to power down completely before reconnecting in repair mode. Newer versions of Songbird include the ability to reformat the device, reset the device, and to get progress updates during synchronization.
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Get a small pin and insert it in the reset hole on the side or bottom of the device. It will format the disk, erase it and reset it to factory settings. You lose everything, but can reinstall it. First open up the drive and copy all songs to your disk or a flash drive, perform reset option then reinstall all music over.
If you are using windows xp open my computer The mp3 player should be there as a removable drive You can drag and drop mp3 files into Or you can use windows media player to sync the songs you want on it
Click menu and scroll to the setup screen and hit reset.
then go back to the music it will say file error then use the right button to browse to next song and you will see your songs. If however in the music you don't see any songs (number 1of 64 or whatever) then you have to reload your songs.
Next, if that does not work. Go to setup select format complete, (note this will reformat the player) then go to your computer (in explorer) and copy the music right to the music folder (only songs don't copy folders into the music folder on the device.)
then go back to setup, select reset and go back to music menu. You may still have a file error just hit the next button and there are your songs.
download the disc that came with it no matter what windows/mac/lenux version you have.
drag it all out to your desktop.
look through the folders for a program with a rocket ship icon.
open it.
plug your mp3 player into the computer.
select "firmware upgrade" on the computer.
select the newest upgrade.
open it.
then click "upgrade firmware" and it'll be fixed for the system error, but you'll have to re-download the music.
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