HP DeskJet 5740 InkJet Photo Printer Logo
Posted on Oct 03, 2009
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Printer doesn't work after putting in a new color cartridge.

I've put a new inktcartridge in, but the light keeps blinking and the printer doesn't even print a testpage. Do I have to do something to make the cartridge work?

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Karl Wright

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  • Master 1,653 Answers
  • Posted on Oct 03, 2009
Karl Wright
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This is a common problem with compatible cartridges where the chip on the cartridge is faulty, missing or is not making contact correctly with the printer cartridge connectors. The first thing to do is make sure that the plastic seal has been removed from the chip and that it is free of any residual adhesive etc. You can clean this with a cotton bud soaked in isopropyl alcohol or VCR tape head cleaner. DO NOT USE SURGICAL SPIRIT or any other cleanser as this will either leave a residue itself or damage the plastics and rubbers in the printer.

Once cleaned reinsert the cartridge and try again. If this is still unsuccessful the best solution is to return the cartridges to the vendor where you bought them and get another brand of cartridges or use genuine original cartridges. When you find a reliable manufacturer of cartridges, stay with them. Don’t forget to clean the print head and realign & recalibrate the printer at every cartridge change for optimum results. Also make sure that you use high quality paper for the best images results.

If you have colour or photo paper loaded in the Main tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the Main tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or ink cartridge.

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Blinking/flashing lights(orange & green) & won;t pring. Have rebooted computer and unpluged printer. still won't print.

that is because ur head of ur printing cartridge is damaged.

remove ur cartridges black as well as color
n install only black cartridge n check d blinking of lights on ur printer if it doesn't blinks it's mean ur black cartridge is OK but ur blinking of light on ur printer is same it's mean ur head of black cartridge is damaged
after this process remove the black one cartridge and install the color one cartridge n check d blinking of lights on ur printer if it doesn't blinks it's mean ur color cartridge is OK but ur blinking of light on ur printer is same it's mean ur head of color cartridge is damaged
now take a dry cotton cloth n gently clean ur cartridges head install both cartridges on ur printer n check ur blinking light on ur printer that will work only if u r too lucky other wise u have to purchase a one cartridge.
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When the green lamp constantly blinking this mean one or both print head are defective.Here we can find which cartridge is defective.Open cover put out color cartridge then close cover.If blinking stops replace color cartridge.If blinking continues put out black cartridge and put in color.If blinking stops replace black cartridge, if not stop replace both cartridges.
This printer can work with only one cartridge.If you don't use color printing just remove the color cartridge.

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Often happens HP cartridges to overheat.In that case the printer not recognize it and the green lamp blinking constantly.In most case only one of both cartridges defective and need to be replaced.But how to know which one?
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The Solution is to try an older/another cartridge (doesn’t matter if ink is finished. You must replace cartridge one at a time). If lights stop blinking it confirms that your cartridge has become incompatible or developed incompatibility. Also if your printer is the type that can work with only one cartridge, remove one after the other (closing back the lid/cover) to determine which in the set (black or color) has become incompatible. At the instance the incompatible one is removed and you close the lid, the blinking will stop (for printers that can print with one ink cartridge only). Just replace the incompatible one and start printing again. In most cases the issue is always with one cartridge. But if both are affected, you have to replace both. Because of this type of problem, always keep used cartridges somewhere safe; they come in handy for this type of troubleshooting.
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The electronic panel on the cartridge that makes contact with the cartridge carrier inside the printer is dirty and needs cleaning. This electronic panel is front part of the cartridge with copper “dots”.
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