New toner cartridges were inserted and they are full but printer says 2 are empty.Is there a way to reset the system to recognize the new toner cartridges? I forgot to remove the tapes initially after in installing the new cartridges and once I did it says that the cyan is empty the magenta is empty yellow is full and the black is at 36% but they are all brand new full toner cartridges.

If the cartridges are new and not refilled toner cartridges no idea other than a bad printer. But since the others are tracking I would guess that the smart chips on the cartridges weren't replaced and these are refilled new cartridges. In any case, try to reseat each of the cartridges not working and see what that does for you. A search for a chip you can put on the toner cartridges on EBAY will yield you a working solution should you need new smart chips for the cartridges. If the cartridges are Konica Minolta new I would contact whomever you purchased them from for some ideas as well.

You need to make sure that all sticker removed from the ink and that the vent are clear…some of the issue may cause the printer to give wrong reading especially if you touched the ink sensors or got ink around the housing from outside, as far as the level if you ran the alignment or self-cleaning that use lots of ink too
....let me know if that work for you and please do not forget to rate my service so I am able to continue providing same...god bless
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