HP OfficeJet D135 All-In-One InkJet Printer Logo
Posted on Sep 27, 2009
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My printer stood unused for about 8 months. Then

My printer stood unused for about 8 months. Then it wouldn't print or copy. New black cartridge didn't help. "Align printheads" reported a failure and "call HP". Any advice? Thanks.

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  • Expert 67 Answers
  • Posted on Sep 28, 2009
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Remove all the cartridges from the printer and check for expiration date on the cartridges, if the cartridges are expired, you need to replace them with HP genuine, use of refilled one's cause many issues.The cartridge that is compatible with this printer is HP 14 black and HP 14 tricolor.
To align the printheads at any other time:

  1. Press Menu .
  2. Press 7 , then 3 . (For the HP Officejet D 125xi press 3 , then 3 again)A page prints to confirm printhead alignment.

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Gather the following items to clean the cartridge and print carriage: Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap-water can contain contaminants that damage the cartridge. Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well) Sheets of paper or a paper towel to rest the cartridges on during cleaning Open the printer cover and wait until the print carriage stops moving. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: Clean the contacts quickly so that the cartridge is not outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles. Unplug the printer. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the print-cartridge contacts. Do not touch the nozzles. Clean the contacts in the print carriage, inside the printer. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it. Reinstall the cartridge, plug the printer back in, and close the printer cover. Try to print again. If the issue still appears, proceed to the next step. Step 4: Black cartridges only: remove and rest for two hours NOTE: The following procedure does not fix missing lines or streaked bars printed by the tri-color, photo, or gray photo cartridges, or other color-printing problems. Perform the following steps only if the black print cartridge has printed defective patterns or if you notice non-uniform black text-darkness. In the black print cartridge, this problem might be caused by sediments collecting in the nozzle area. Perform the following steps to solve this problem: Remove the black print cartridge. If the carriage has a latch, re-latch it and then close the printer. 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Do not remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it. After you have removed the protective tape, do not allow anything to touch the nozzles. Print at least once a month to keep the print cartridges in good working order. Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges. If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector. If you do not have a cartridge protector and need to remove a cartridge temporarily, put it in an airtight plastic tub. Make sure nothing touches the nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub for a long period of time, place color cartridges with the nozzles down, and black cartridges with the nozzles up.
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