Try both ways and if that doesn't work you will have to contact the manufacture of the puzzle or where you bought it for a new access code. This happens when they sell enough of the products they start to deactivate numbers so they can have room for newer ones and reuse old number at a later date.
Testimonial: "thank you for your advice I have tried this but i am cut off before i complete"
Try both, the number and the letter.
Contact the software company where you registered and request their help.
Testimonial: "thankyou I have tried all of this but probably all out of date so will have to re-purchase"
Contact the manufacturer of the jigsaw puzzle, who can give you a new registraton number which is linked with your new computer.
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