I use my camera almost every day. Yesterday I was zooming in on a bird. it just closed, lens retracted.it will not open. Nothing I can do will make it work again. Fresh batteries, I did not drop it.
SOURCE: Lens Retraction
Since your camera should be still under warranty, best thing will be to conntact to the appropriate factory service center for correction of the problem. Good luck!
SOURCE: dropped camera lightly, lens wont retract
After my son dropped my PowerShot A570 today, the lens was in cockeyed, wouldn't retract, and all I got was the "Len Error" message. I tried tapping it on the side protruding out farthest but no go. So, with the power OFF, using my hand I applied alot of force on the side sticking out furthest, push, push, pushing and finally forced it back into the housing. Powered it on and it works now. Took 30 pictures so far and it is working GOOD!
SOURCE: lens error, restart camera
http://www.ixus-world.de/index.htm?tips/repair_guide/e18_01en.htm
SOURCE: Lens error, restart camera
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
SOURCE: lens stays open, won't retract when camera turned off
If your camera is still under warranty, the best thing you can do
is to take it to the nearest official Canon repair shop and Canon should
fix it for free.
If your camera is out of warranty, or if Canon refuses to repair
it for free (happens sometimes if for example they suspect the
camera has not been treated properly) you can try some of
the methods listed here to repair it yourself. These simple methods
have helped a lot of people fix their cameras.
Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.
1) Remove the batteries from the camera, wait for a couple of minutes,
then put them back in and turn the camera on.
2) Try compressed air. With a fine tip blow off gun and dry
compressed air (20 lbs) set the tip between the lens turret and the
camera body and turn on the air while moving the tip around the lens.
It should remove all dust and sand. Turn the camera on and it should
function fine.
3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very
often in works.
4) Try forcing the camera lens:
Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and
the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to
fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.
Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a
"click" as it pops back into place. Try powering the camera back on.
If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the
camera off. Take the camera in one hand and with the other gently take one part of the lens and gently
move it round in a circular movement. Do so with both sections of the lens. You will hear a "click"
as it pops back in place. Power the camera on.
Another version of this fix would be to pull and twist on the largest ring of the lens while turning
the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and
off and take lots of pictures, close ups and distance. Focus should slowly start improving.
5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!)
It is a great guide with pictures and it can be found here.
regards
iversh
a very helpful rating is apreciated for answering ur query.....
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