The grinder basket does get stuck, and it does not turn as it is fitted into a molded cavity in the unit. Gently work at prying underneath it around the edges with a standard screwdriver. It can take a bit of time and patience. Once you have gotten it out clean it thoroughly. While the grinder basket is out, also clean the cavity that it fits into and the motor post that it engages with. That area gets gummed up with coffee goo and steam from the unit resulting in your stuck grinder. Once you have cleaned out the cavity and post you can apply a bit of olive oil or cooking spray to the motor post and reinstall the grinder basket. To avoid the problem in the future, clean the cavity and re-oil the post every 5-6 pots or so. It is an easy clean once you have gotten the buildup out of the cavity, and only takes wiping it out with a napkin or paper towel.
Stuck? how stuck can it be when it is supposed to be removable? Try turn ing it,
SOURCE: DGB-550BK
Not a solution but...
Many folks have reported this, the latching mechanism wears out eventually.
We had the problem but discovered that the door on the basket wasn't getting completely closed. Now I make sure it's closed and haven't had any problem since.
Hope this solves your issue - if not, keep an eye on yard sales, we picked up two at different times for $5 and now have parts to swap out - not much help for a failed latch though.
Glad I never paid full price for it, even though it's a fairly good grinder/brewer.
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