The projector unit keeps an internal timer to warn you when a lamp is near the end of its life. This timer doesn't automatically reset - you have to use the on-screen menu to reset it.
Her story sounds perfectly legit, you just need to perform the timer reset (or have her do it with you/for you) and you should be all set.
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If the timer has not been reset telling the unit it has a new lamp you will get that message. Call a servicer to find out how to reset the timer if you don't have the owners manual. If the message continues after that you will need to purchace a new lamp. There are problems that accur with some aftermarket lamps.
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