Epson Stylus Multifunction Inkjet Printer/ Copier/ Scanner Logo
Anonymous Posted on Sep 20, 2009

Epson stylus DX3800 All in one printer, scanner Unable to print

Machine is flashing paper-jam. There is definitely no paper jam or any other object inside. It will not take in paper or print. I normally use plain paper but was printing out on glossy photo paper. It printed out one sheet of glossy photo paper but would not accept next sheet. Never worked again.
Any idea if this can be fixed?

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  • Master 2,185 Answers
  • Posted on Sep 20, 2009
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Open the printer cover and look closely for tiny paper shreds that might got stuck between the rollers. If you have a canned air, try blowing out the paper path as those tiny piece of paper might be blocking the paper sensor.

Testimonial: "tried blowing and dusting with a brush Now it comes on as normal - no flashing light but will only take paper about 2 cms then flashes paperjam"

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  • Posted on Sep 20, 2009
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Do a printer check by copying on standalone. means placing a document inside the scanner. Load 10 sheets of regular paper into the feeder then press the start button to begin copying. Try 2 copies. If it gives you the same error, then there is already an issue with the gear inside the printer.
If your unit is not under warranty anymore, log on to support.epson.com. Click on help me find a service center to the right of the page. You will have to put in your zip code to find an epson certified servicer near to your area.
If your unit is not a year old yet, please call epson technical support.
If it copied successfully, it could be just the paper settings, or the type of paper that you are using is not supported or you might have to uninstall and re-install drivers.
Try the above steps and reply me. Thank you Sir, Have a nice day.

Testimonial: "Thanks for replying so quickly.It still has not printed or sucked any paper in.I'm sure it must be the gears inside.Maybe just worn out?"

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  • Master 8,619 Answers
  • Posted on Sep 20, 2009
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Hi

Thanks for using FixYa. If paper doesn’t feed, remove it from the sheet feeder. Fan the paper, load it against the right side, and slide the left edge guide against the paper (but not too tightly). Make sure it’s beneath the edge guide tabs.

If paper jams, turn off your printer, lift up the scanner, and remove any paper that’s inside, including any small pieces that may have torn off. Carefully reload paper, turn the printer back on, and press the x Color button.

Caution:
Clear paper jams by pulling the paper out of the printer in the direction that it normally feeds through the printer (towards the output tray). Never pull the paper out backwards (in the direction of the sheet feeder).

If paper jams, make sure the feeder guard is not flipped forward.

If paper jams frequently, make sure the left edge guide isn’t pushed too tightly against the paper. Also, try loading fewer sheets of paper. The stack should never be above the arrow on the inside of the left edge guide. Some paper types require that you load sheets individually, or you use a support sheet; follow the instructions that came with your paper for specific instructions.

If paper jams frequently, you may also have pushed the paper down too far into the paper path.


Please do rate the solution and revert for further assistance.


Thanks

Rylee

Testimonial: "Tried all this but it still wont take paper in. Thanks anyway"

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