Every time I hit the reset button the lock button turns red and then I try to enter the temporary code and nothing happens. the keypad does not light up when entering code

TO SET UP OR CHANGE A USER CODE

1. With the door open, locate the red button on the back of the door near the hinge.

2. Press the red button and listen for the beep.

3. Immediately enter your new passcode (3-6 digits long)

4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.

NOTE:

This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the

first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE

1. Open your safe with the passcode you wish to change and leave the door ajar.

2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.

New user passcodes may be 3-6 digits long.

3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

INITIAL BATTERY INSTALLATION
1. Remove the key plate cover, insert the key into the keypad and open the door.
2. Remove the battery cover plate located on the inside of the door.
3. Install 4 AA batteries provided and replace the battery cover.
NOTE
: If both the red and green lights are on while the safe is open, this indicates that the batteries are low and need
to be changed.

TO SET UP OR CHANGE A USER CODE
1. With the door open, locate the red button on the back of the door near the hinge.
2. Press the red button and listen for the beep.
3. Immediately enter your new passcode (3-6 digits long)
4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.
NOTE:
This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the
first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE
1. Open your safe with the passcode you wish to change and leave the door ajar.
2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.
New user passcodes may be 3-6 digits long.
3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.
OPENING THE SAFE
1. Input your code and then press the "B" button, the green light will turn on.
2. Turn the knob clockwise within 5 seconds to open the door.
3. Each key pressed will be accompanied by a buzzer and a yellow flashing light. If the entered code is invalid the yellow light will
flash and the buzzer will quickly sound, this indicates the code needs to be re-entered.

CAUTION
: Entering the incorrect passcode 3 times will lock the system for 20 seconds.


More information can be found in the attached document web page.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

Snap off the back cover (opposite where you punch the numbers) by pinching the sides and pulling off. Do not press a pen or anything into the small light, you do not need too. Just pinch and yank off cover. You will see a small light and beside it is a small SET button by the batteries, it is labelled.. Press this Set button for 2 seconds. The red LED will light on the front code side and beep twice to indicate you are in programming mode. Enter your current code that you want to change (factory set is 12345) and then press the button that looks like a little lock on the keypad. Enter the digits "10" and press the lock button again. Enter the new code (must be six digits) and then press the lock button again. The red light should go on continously for 10 seconds. The code should be effective.
Note: if you have problems like we did, you can also remove one battery and press the "set" button simulataneously when you reinsert the battery. This resets the factory code of 12345. Then you can start over. For some reason our old code was only 4 digits, but it would not let us reprogram a 4 digit code. It didn't work until we did a 6 digit new code.

reset all code and retry...

1. To program the first code, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
2. To program the second code, press the reset button twice , then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
3. To program the third code, press the reset button 3 time, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.

Good lock
Good unlock

• 
  

• 
  

• 
  

1. To program the first code, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
2. To program the second code, press the reset button twice , then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
3. To program the third code, press the reset button 3 time, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.

Good lock
Good unlock

• Remove the inner cover plate from the lock.
• Locate the small round reset button near the left side of the circuit board (Red or Black).
• To program, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
• To enter a second code, follow the same procedures as in step 3, but this time press the reset button twice then enter your code.

best of luck.

First, I fix this problem after an hour of try.

I conclude that this dorr lock is better that is appear. Is not a 2 codes door lock, it's a 3 codes one.. and the problem you have is the third code not reset. You can put the same code in each third emplacement. you have just to press the program button 3 time for the third code...

I determinate that I put the third code by error the was i program it the firs time.

;-)

I guide you...

1. To program the first code, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
2. To program the second code, press the reset button twice , then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
3. To program the third code, press the reset button 3 time, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.

First, I fix this problem after an hour of try.

I conclude that this dorr lock is better that is appear. Is not a 2 codes door lock, it's a 3 codes one.. and the problem you have is the third code not reset. You can put the same code in each third emplacement. you have just to press the program button 3 time for the third code...

I determinate that I put the third code by error the was i program it the firs time.

;-)

I guide you...

1. To program the first code, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
2. To program the second code, press the reset button twice , then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
3. To program the third code, press the reset button 3 time, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.

try holding ice type and child lock together for 3 seconds that worked on mine