Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: Machine shows "Paper Jam" error
There is a paper senser present in the paper lifting area. That part of your printer is not working properly. Replace that part and then try
Posted on Sep 20, 2007
SOURCE: HP PSC 1410 When I switch
Please work with me through this as it may be a fairly lengthy troubleshooting process. While we may hit the problem on one of the first tries, it may take several back and forth communications to narrow down the source of the problem. I may also need additional information regarding your operational environment to identify the issue. The majority of this response to your issue presumes that you are utilizing Windows OS on your PC, and although there are many similarities between XP & Vista, there are also many differences. This has been prepared, at least initially, with Windows XP in mind. Please advise if this is incorrect. Further, if your issue is not resolved, please provide the service pack level (SP) of the OS you are using. (Have you installed XP SP3 or Vista SP1, and if you are on Vista, which version?)
Typically an "E" would be seen (indicating an error) on the button related to copies (the third button) rather than the second. The second button, which should evidence a circled X on the printer overlay above, is generally known as "Cancel" or "Reset". The fact that an E is displayed here may indicate either a rather simple issue, or an extremely complex one. Additionally, if there is an error with the basic printer functions, there should/could be additional lights or messages displayed - are there or have there been any?
First, have you attempted these basic troubleshooting tasks? (I have listed them, rather than continuing with a long list of "Have you..." questions.)
Have you attempted to make a copy, for instance, without using the PC? This one basic task would tell us a great deal about whether the problem resides primarily with the printer itself, or with some interaction between the printer and the PC.
Finally, as I have given you quite a list of "to do" items here, I will stop for now and await your feedback. If you will post back to this solution, I will receive notification by email and can return to assist you further. One last thing, though, is that you should verify that all necessary updates have been downloaded and installed, particularly if all of the above items have had no effect. The link to the XP page is: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=441115&lang=en. If you are using a different OS, go to this page and choose the proper OS: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=441115&lc=en&cc=us&dlc=en&submit.y=2&submit.x=7&lang=en&cc=us.
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!
Posted on Sep 13, 2008
I had this same problem and by a luck I fixed it. Not sure if the method to the madness had anything to do with it, but I'll put it down in the order that I did everything.
1. reset to factory defaults
2. pulled all cartridges out. it prompted me to put color in first, then black. message was still blinking so i took out color and put it back in again.
3. i did the partial reset by holding down cancel and left arrow while i unplugged/replugged the printer.
4. no the printer started displaying "remove and check color cartridge" (or something to that degree)
5. i took out color cartridge, cleaned the contacts with water on towel, and replaced cartridge.
6. same message still being displayed, but it allowed me to print a maintenance report. so i then cleaned cartridges and aligned cartridges through standard menu.
7. msg still being displayed, so i turned off/on printer again. this time it came back up with no message at all.
8. printer now works
hope this helps and works for ya'll too!
Posted on Mar 30, 2010
SOURCE: My hp color laserjet printer
49 errors are usually related to the jet direct network card which may need to be replaced. But if only happens from one user or when printing one particular document or from one particular program then you may have a driver or software conflict.
Posted on Aug 31, 2010
SOURCE: hp clj cm1312 mfp firmware
You will need to apply the firmware to the machine. I've attached the link to hp site for you to download the firmware file as well. Below the link is the directions on how to accomplish this, as well you can see the same directions on via the link provided
Firmware Update Notes:
Posted on Oct 20, 2010
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