Hello. There are several things that can cause this problem. The first thing I check is the drain pump--if there is 120 volts getting to the pump, and the pump is not running, the drain pump is either jammed or the motor is bad. If there is NOT 120 volts at the pump when it should be running, that indicates either a broken wire from the main control board or, a defective main control board. If the unit senses water in the tub, IT WON'T SPIN. One of the other causes of a no-spin could be a defective lid lock or even a corrupted/damaged main control board. The drive motor for the unit is controlled by the main control board which is told what to do by a program. If you have power outages, the board could have been partially damaged by a current surge when the power was restored. (Outages are NOTORIOUS for damaging circuit boards in appliances). If it wasn't blown out immediately, USUALLY about 4-6 weeks after the event the chips on the boards start to fail causing varied problems.
SOURCE: Kenmore Elite 24952 topload washer stops after rinse before drain
sounds like lid switch ..if switch is along right side of of opening try holding it down with pencil or other slinder object if spins ok replace switch if switch is not visible it may be under left rear hinge area ck hinge screws and tighten or try pushing hinge lever toward back slightly
SOURCE: Kenmore HE2 Frontload Washer will Not go into spin cycle
Could be that you have something in the pump. Remove the bottom panel by removing 3 screws and you will see a round cap facing you in the center of the washer at the bottom. there will be alot of excess water behind this cap so get ready with plenty of towels. Unscrew the cap as you would the gas cap on your car and all the water in the lines and in the machine will come out here. Inside here you may find a number of things. Some of the things I have pulled from them are ...coins, socks, pencils, underwear, underwires to bras. The list goes on and on. Or you may not be using "he" detergent. Use only "he" powder detergent. Use vegetable oil to remove excessive sudds build up then use 2 cups of vinegar to clean the machine on whitest whites seting.
SOURCE: won't complete cycle, stops at rinse. and can't get hot water.
Are you on well water? turn off the cold water to the washer and clean the screen filter out. do not leave filter out.
the machine probably has a cold only final rinse so it won't work properly.
SOURCE: washer stops during rinse cycle
It appears your timer/main controller/CCU has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
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