Here are the few steps to reset the kindle device. Follow them carefuly.
1. Firstly, backup your whole data before resetting the device.
2. Now go to the main menu.
3. Go to setting.
4. Now click on device options.
5. Now click on reset to factory defaults.
6. Now again click on the reset button.
Now the kindle device resetting process will start. After resetting it, connect your kindle to your amazon account. If you are still facing any error then read this article https://kindlehelpguides.com/how-to-reset-a-kindle-fire/
This will help you.
Starting with the Kindle Fire off, press and hold "Volume Down" and "Power" simultaneously. The Amazon system recovery screen should appear. Use the volume buttons to toggle the selection to "wipe data/factory reset". Press the "Power" button to choose the selection.
How to Soft & Hard Reset Kindle Fire - Technipages
https://www.technipages.com > soft-hard-reset-kindle-fire
Please note you will lose all data on tablet. But you will get a working tablet back.
SOURCE: Forgot password on a brand new pandigital tablet, how can i reset?
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