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Stewart Wilson Posted on Dec 04, 2019
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Touchsmart desktop or laptop?

I was given a dead HP touch-smart PC symptoms: if i plug the AC mains plug in it will just turn on no need to touch the power button , the power supply fan spin the cooling fan will spin you can hear the hard drive spinning and if I put a CD in I hear the disk driver spinning and trying to read the disk that's it that's all that works the CPU and graphics card do not get hot no matter how long you leave it turned on , if I remove the RAM or the graphics card or both you will not get any beeps no beep code just the one on startup the USB ports and LEDs have no power,(this means power is failing) the screen stays black no back lights even if you put a torch on the screen there's nothing there but you can hear the touch screen working when touched . any IDEAS?

3 Answers

Larry Ng

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  • HP Master 14,561 Answers
  • Posted on Dec 05, 2019
Larry Ng
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Lots of words and means just Dead PC. fans spin.
HP model number HP touchsmart. (no model stated at all)
its dead PC and screen is dead.
most PCs from HP have external display port.
of some kind, Display port or others, the manual covers this but your PC model was not told nor service tag model. told.
The PC is dead, and seems the power button is bad too.
here are some steps used on all laptops
1: remove the huge battery in the lap top, do not make excuses how hard it is to unplug , you bought it so do what must be done,
2: use the AC power pack only, (unpugged for 1hour first)
then plug it in, this pack
3: the PC must not self turn on. so push the power button now see it manually turns on.
4 the BIOS HP logo page shows and BIOS screens work like ESC, F10, F11,
5: if screen is still dead, use the external monitor port and
the Fn+F4 button as the manual tells you to do.

no PC stated at all not even class of PC, desk or laptop. and no parts are free.
the TOUCHSMART word does not tell what you own
that name used back to 2007, 13 years long.
IS THIS AND AIO all in one PC,?
does it have a power pack that in in the line cord
is it the right pack for the AIO>?
AIO PCs only have a few parts inside that are standard, RAM and HDD, all else is HP custom, making them as hard to repair as laptops, lacking those parts custom.
first learn to identify a PC first then tinker.
see examples below.

touchsmart desktop or laptop? - d589b218-4770-472a-b969-6f7fe92364bf.jpg



  • 5 more comments 
  • Larry Ng
    Larry Ng Dec 05, 2019

    vast model exist, what might yours BE, IDK
    the #aba code tells HP what options bought.

  • Larry Ng
    Larry Ng Dec 05, 2019

    or this laptop, if yes test with that now bad huge battery REMOVED FIRST
    and in all cases a new RTC coin cell for sure.

  • Anonymous Dec 05, 2019

    see how PCs can not be guessed, no photos by you so, 12 years of PCs to guess. vast.

  • Larry Ng
    Larry Ng Dec 05, 2019

    there ways to cheat the money man.
    1: run with no huge battery laptop, run on AC
    2: buy $1 coin cell, 12years old they are dead.
    3: run external spare old display if internal LCD is dead, many folks do that, if the external jack is present. again no PC stated yet.

  • Anonymous Dec 07, 2019

    Id say PSU bad

  • Anonymous Dec 08, 2019

    For free fixes, if all the cables are not loose frayed or fell off, there is no free fixes.
    zero free, (inspections are first in any shop)
    look first. (tore apart)
    inspection are free, if DIY , otherwise NOT.

  • Anonymous Dec 08, 2019

    NO PC stated, just touchsmart word
    So post is useless.

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  • Posted on Jan 29, 2020
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Terry

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  • HP Master 11,377 Answers
  • Posted on Dec 05, 2019
Terry
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Not likely to find free parts to repair, even if you know which parts. Often eBay has broken equipment for sale cheaply, but you don't want to spend a fortune, so that is not likely to help you for little cost.

Example of failed equipment review, such as motherboard failure.

https://www.youtube.com/watch?v=KZF0k73ef4U

5 Related Answers

antiochpc

Kevin Shafer

  • 1314 Answers
  • Posted on Jun 21, 2007

SOURCE: Compaq Presario 4400us

Either the new power supply you purchased is not functioning correctly. But, assuming it is now that you are getting some form of power to your PC, it is very likely the motherboard. Whatever fried your old power supply (or it could have just been the power supply itself) most likely fried your motherboard in the process. Probably not the CPU since the MB can't even post.

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Anonymous

  • 849 Answers
  • Posted on Nov 21, 2008

SOURCE: asus p5p800 motherboard

seem power supply fault, because some times, it looks that power going on, it is not giving proper voltage to motherboard. check other power supply.

Anonymous

  • 2 Answers
  • Posted on May 23, 2009

SOURCE: PC does not boot, no beep, no monitor output but fans and lights work.

Usually if everything inside the case is working (from best you can tell) and the monitor is not coming on it's one of two things.
1.) The video card is bad, if you are using on-board video this isn't too highly likely. To test just replace the video card if possible with any other compatible video card.
2.) The CPU has gone bad, in general I find that this is the most common scenario. Obviously to test you would need to replace the CPU.

Anonymous

  • 1 Answer
  • Posted on Sep 25, 2009

SOURCE: ASUS M2N-E SLi Motherboard No Graphics

I have the same board (M2N-SLI) with a BFG 9800 GTX with no video either. I have the card in the black slot and I have 2 mem sticks in the yellow. Shouldn't make a difference if I'm using a monitor not an LCD right? Everything spins up for me too, hard drive, vid card has power, CPU fan is on, post (green) light is on.

Anonymous

  • 153 Answers
  • Posted on Jan 27, 2010

SOURCE: Laptop IBM ThinkPad. Black screen. Short beeps: 1+3+3+1

Hello,

You can try the following steps:

1. Unplug the power from the laptop and remove the battery then press the power button of the laptop for 15 seconds

2. Put the battery back in, turn on the laptop without plugging the power to the laptop (If this didn't resolve the issue)

3. Remove the battery and press the power button of the laptop for 15 seconds, after that, plug the power cord and turn on the laptop (if this didn't resolve the issue)

4. Remove the power cord and press the power button of the laptop for 15 seconds, disconnect the Hard drive and turn on the laptop (If this didn't resolve the issue) reconnec the hard drive

5. Remove the Optical Drive and turn on the laptop (If this didn't resolve the issue) reconnect the optical drive

6. Remove the memory chip, if you have 2 memory chips installed in the 2 memory slots (remove both of them) now test each one of the memory to each slots turning on the laptop. (If this didn't resolve the issue) Put the memory chip back in. (Clean the slots if there are large amounts of dust)

7. Reseat the CPU and try to make sure that it's installed properly. Turn on the laptop and test if it's gonna work (If this didn't resolve the issue)

8. Reseat the power cords coming from the power supply of the laptop and test the laptop. (If this didn't resolve the issue)

9. Disconnect everything and just leave the CPU installed and turn on the laptop.

10. If all else fails, there's a big possibility that the problem may be with the power supply or the motherboard of the laptop.

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I bought this HP Touch Smart 310PC a year ago, the power is on and the screen is black nothing comes up.

You may have a disconnected GPU. The GPU is likely soldered to the motherboard and due to the thermal stress of heating and cooling, the contacts break. This is a major problem with HP. If this is the case you will need to have your GPU reflowed/reballed at the motherboard level.

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The LED light has now turned into a diagnostic light. The fault is a bad Power Supply.
Replacing it however, is easier said than done.

I don't know what exact model of the Touchsmart 310 series you have.
(Examples such as TouchSmart 310-1000Z, or 310-1125f, or 310-1155y, etc.)

The TouchSmart 310 series of All-In-One desktop computers, has a battery, and an AC adapter, (Charger), for power.

Test the battery with a multimeter set to DC Voltage.
{Symbol is a dotted line over a solid line. If there is more than one DC Voltage setting, set it to 0 - 50 Volts }

Should be close to 18.5 Volts (DC)

Battery is low?
Check the AC adapter (Charger)

The middle metal cylinder of the plug that goes into the computer, is Positive.
The outside metal shell which surrounds it, is Negative.
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Check both then post back in a Comment.

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joecoolvette
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