MFC-J497DW ERROR MESSAGE: REMOVE PAPER TRAY HAVE DONE THIS ABOUT 10 TIMES AND STILL COMES BACK WITH ABOVE MESSAGE

SOURCE: Error message: load paper face down in main tray

Here is a reply from HP about this error. The "Semifull Reset" seems to work for me so far.

Tony H.

I am Munik from HP Total care for All-in-One products and this is my response to you in regards to the query related to HP Photosmart C5180 All-in-One. Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I understand from your e-mail that your printer makes a lot of noise when it tries to print and also gives the following error message "Out of Paper Load paper face down in Main Tray", I regret for the inconvenience and apologize for the same.
To isolate the issue, I recomemnd you to refer this website and ensure the correct paper load:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00704348
Copy the URL from "http" to "c00704348", paste it in the address bar of the browser and then press Enter.

And now to resolve the issue, I request you to perform the following website:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00786157
Copy the URL from "http" to "c00786157", paste it in the address bar of the browser and then press Enter.
Now check the status, if the issue persist then perform teh following steps:

I. Power cycle
===========
Follow the steps below to power cycle your all-in-one:
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.

II. Semifull Reset:
==================
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models.
Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.

Have a nice time.
Sincerely,
Munik
HP Total Care.

SOURCE: mfc-665cw all in one paper tray

To get the paper tray out, remove the rear "door "from the all-in-one (and "carefully" lift the roller guide out of the way. Sometimes a finger works, but a pen is guaranteed to work. When the roller guide is out of the way the tray slides out verrry easily. When its not, the tray is nearly impossible to get out!

Note that the right-hand side of the tray has two inclined guide "ramps" that work as the tray is removed. Once you get the tray out place a "small!" amount of petroleum jelly on the rear ramp: works like a champ.

Rocska Adrian

• 22 Answers
• Posted on Jan 04, 2010

SOURCE: My Brother MFC 9440cn keeps giving a paper jam

try seting the paper to A4 not leter

SOURCE: No Paper Message- when the tray if full

When removing the tray - turn off printer -
insert try with paper - turn on printer -
you should notice the blue paper meter moving. fixed

SOURCE: my brother mfc-6490cw printer keeps

my brother MFC-6490CW keeps coming up with an error message 'cannot print 70' how do i solve this?