Question about HP Office Equipment & Supplies
Chances are you have a paper jam. Remove the toner and open the back door and check for a paper jam. If you had a paper jam previously and had the paper tear on removal, look for small strips etc.
Posted on Nov 26, 2019
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Posted on Jan 02, 2017
It doesn't sound like your problem is with the printer, it sounds like your problem is with the USB drivers for the motherboard. Look in Control Panel and click on System, then click on the Tab that's says Hardware, From there click on Hardware Devices, and when it opens look down on the Systems configuration area and look for a ! in a triangle. If you find one then the problem is the driver. You'll need to go to the manufacturer's site for that Motherboard and download a new USB controller driver, or sometimes there call Chipsets drivers. And that should fix your USB port, if the drivers aren't the problem, then could have a faulty motherboard. Try putting something else that you knows works into that same USB port to see if you get the same response. That will let you know if it's the motherboard, or it could be the Printer or the Cable that your using to connect to.
That's it my friend, there can be no other reasons I can think of.
Good Luck,and don't forget to leave a rating based on my solution.
Posted on Apr 09, 2009
Open the cover and remove the toner cartridge, check to see if there is any paper or bits of paper along the path (check on the back as well).
Posted on Dec 30, 2013
If you install a cartridge that has previously been installed you will get this warning message. Once you press OK you should be able to print normally. This message is to ensure you do not put the old cartridge in by mistake (yes it happens), or someone does not try to sell you a used cartridge as new.
Posted on Aug 21, 2015
Clean all of the rubber feeders with alcohol/rubber restorer in the paper path of printer.
Posted on Sep 14, 2016
Testimonial: "I will give that a try. Thank you."
Is the paper stopping just at the cartridge or is it in the fuser. We have had a few of these fail with bad fusers. The only time we have had a cartridge issue is if the drive shaft on the right side of the cartridge falls off.
Posted on Sep 14, 2016
Testimonial: "It looks like it stops right at the place where it would enter the cartridge. About a half inch of it sticks out from under the metal flap underneath where the cartridge sits."
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