How do you disable the recording after the 10th ring. I want to disable the answering machine all together.

You can set the answering machine to connect after two rings, or disable the Verizon answering after four rings.

https://www.techwalla.com/articles/how-to-deactivate-verizon-voice-mail

If your Phone service is recording messages, that disconnects your line. You need to have them turn that feature off, OR set the answering machine to answer is less rings, say two or three. If the FAX machine listens to the line, it can still be set at a higher amount of rings, say four, and should still answer any FAX signal as it's sent to the answering machine.

There's a switch on the back of the machine you can set to have it answer on the second, fourth, or seventh ring. See the illustration at the top right of the first page of the manual.

Make sure the correct fax number is assigned on the printer. If you have an answering machine connected to the same line as your fax, configure it so that the answering machine picks up first then the fax. For more information, please refer to this article: Change Number of Rings on Inkjet AIO to Alleviate Issues with Answering Machines.
If you have a voicemail feature associated with the fax line, please disable the voicemail. Voicemail feature and the fax will not work together in the same line.

This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.

It was a fax that I didn't hear until I was home when the answering machine went on. It answered at the same time as the answering machine.

Disable call waiting is only set to "yes" if you have call waiting, press "menu" then scroll down to "reset all setting" make sure to backup phone entries before doing this . Follow the "fax settings" below:

FAX SETTING FOR 5500 (VOICE MAIL)
- ANS. MODE TO "YES"
- ANS. MACHINE RINGS "3"
- FAX RINGS TO ANS. "4"

FAX SETTING FOR 5500 (ANSWERING MACHINE)
- ANS. MODE TO "YES"
- ANS. MACHINE RINGS "4"
- FAX RINGS TO ANS. "3"

i am also the same problem.

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I'm assuming this is a digital recorder and does not use a tape. Any chance the memory is full and you need to erase messages to free up space for new recordings?