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Jim Schmidt Posted on Oct 29, 2019
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Samsung SMH1713W Overhead Microwave turns on but doesn’t heat and turntable doesn’t rotate. Anything I can check?

1 Answer

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  • Expert 123 Answers
  • Posted on Dec 04, 2020
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Check both supply motor and magnetron

5 Related Answers

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Nov 17, 2007

SOURCE: Panasonic Microwave Turn table rotates when door is open

Found this Panasonic post in the Samsung section!

If it moves just a tiny bit when the door opens and then stops, that's normal.

If it keeps running when the door is open, that's usually due to a bad door switch or broken / loose door switch mount.

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and
disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk

Any Panasonic parts not available locally can be had here: http://www.pasc.panasonic.com/epartr

We appreciate your thoughtful rating of our answer.

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MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jan 13, 2008

SOURCE: OTR microwave turntable won't rotate

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

If not, please post your brand and model.

It's probably the motor, but possibly the coupler.

One quick check is to remove the turntable and support / roller ring and try to turn the coupler. It should be a little hard to get started, then you should hear a whirring sound, not a clicking or grinding, which would indicate a bad motor.

If the coupler turns loosely with no resistance, then it's probably bad.

Here is my text on replacing couplers, which had steps which are necessary when replacing motors. Note that if yours is a built-in model, ignore the part about turning it on its side *grin*

NOTES ON REPLACING TURNTABLE COUPLERS

Copyright 2007 by William E. Miller - MicrowaveDisplay.com

UNPLUG THE OVEN FROM THE WALL FIRST OR YOU WILL EXPOSE YOURSELF TO LETHAL VOLTAGES!

Note that I am not encouraging you to work on electrical items if you are not qualified, and I assume no liability for any consequences of your decision to do so.

When replacing the turntable coupler on most models, it is necessary to loosen or remove the screws that mount the turntable motor to the bottom of the chassis.

It is usually easier to do this with the microwave oven on its right (heaviest) side because you will need two hands for alignment.

Be sure to put a towel or similar cushion on the work surface to avoid scratching the oven wrapper (oven cover) or the work surface.

It is not necessary to remove the wrapper or the wires from the turntable motor itself, but you may need to remove a small metal duct covering the turntable motor if your oven has one.

It should only be held on by one or two screws.

Although a broken coupler may come out easily or even fall out, the new coupler will not go in without at least loosening the turntable motor.

Look at the hole in the new coupler. You'll notice it has (most do have) a flat side to it. That flat side will line up with the flat side on the motor shaft.

When the old coupler is out and the motor is loose, you can ease the new coupler in the hole with one hand while turning the coupler very slightly back and forth as you gently push the motor toward it. Do not force the part in.

When the coupler has mated properly with the motor, you should feel it go in.

Be sure it's right, or you may break the new coupler or bend the mounting ears of the motor when you attempt to tighten the screws.

Reassemble in reverse order.

We're happy to help and we appreciate your thoughtful rating of our answer.

Anonymous

  • 1 Answer
  • Posted on Aug 14, 2008

SOURCE: Microwave oven does not heat anything

Spacemaker XL 1400 worked for 7 years.Yesterday, no more heat. Also plastic door damaged.
will try Panasonic or something commercial

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jun 12, 2009

SOURCE: turntable not rotating on my microwave

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again. If that doesn't work, leave it unplugged for about 5 minutes. You can download your owner's manual here: http://www.miele.co.uk/Resources/OperatingInstructions/M%20625%20EG.pdf On the last page it has the contact information for various countries. You can locate servicers or spare parts. The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray. You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58 If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler. We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

bestdarngood

Benjamin Patri

  • 3037 Answers
  • Posted on Mar 25, 2010

SOURCE: microwave turns on but doesn't heat. Turntable does not rotate

The magnetron (the part that heats the food) is probably done, they tend to go out if the fuse didn't blow and it usually isn't worth fixing as the cost of the magnetron is almost what it would cost to buy a new microwave.
Sorry for the bad news.
Benjamin

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Phillips microwave oven vt255/bl tuntable does not rotate

HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below



(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.



(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.


Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.



(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinsthall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Thanks.
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Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
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I would recommend checking with your local Panasonic repairer he may have access to a new roller or even a second hand one to tide you over.
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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can order Samsung parts here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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If the turntable is not turning, you will get hot spots and uneven heating.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can get Samsung parts here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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