Underneath the freezer drawer builds up with ice (have to chip it off a (makes opening the freezer difficult) and sometimes when I open one of the fridge doors (does not matter which door) water pools under the fridge I cannot seem to trace where the water is coming from (the inside of the fridge and freezer appears to be dry). Currently I have the water turned off to the fridge (for at least a week now) and today water pooled again under the fridge. The fridge, ice maker and freezer seem to work ok

POSSIBLE RESTRICTED DEFROST DRAIN @ FLOOR OF FREEZER BEHIND EVAPORATOR PANEL. USE STEAMER OR WATER TO CLEAR ICE FROM DRAIN HOLE

Confirm that the seal around the door is tight.
Confirm that the door is fully closed with no obstructions and the door alignment is correct.
Confirm no ice between door and seal.

Using a strip of paper test the tension between the door and seal around the door.

Check the freezer temperature.

It is possible that the defrost cycle has stopped operating. Usually the self defrost will prohibit proper cooling as the ice builds up on the cooling coils. Look for ice build up on the cooling coils/vent openings.

Check the freezer and refrigerator temperatures.

Hope this has helped?

Hello Laura;

My name is Peter. I am a retired field service refrigeration technician.

Refrigerators with freezer drawers are nice up until the time that you need to call a service technician, and find out it cost about 40% more than a top or side by side refrigerator to repair.

If you leave your freezer drawer not completely closed, outside warm air enters your freezer and you get Ice build up on the rail system. It is difficult to see if the freezer drawer is completely closed because the fresh food section doors above block the view.

If you can pull the drawer out part of the way, use a hair dryer directly on the rail system on both sides in a effort to melt the restricting ice. Take your time. This may take several hours at which time you will push and pull on the drawer every 30 minutes until you break the rail system free from ice restriction.

After you have the door free, with a kitchen spatula and a hair dryer heat the gasket around the freezer door gasket pulling the gasket out to repair a possible crushed door gasket and not having a goo seal.

I have gone on service calls where the rail system ice was so built up, all I could do was to advise the customer to unplug the refrigerator for 36-24 hours to clear the ice from the rail system.

This is a common problem with drawer freezers. Next time get either a top mount refrigerator freezer or a side by side. Lower repair cost and more reliable.

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer or on floor
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
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just do a full defrost(DO NOT USE SCRAPERS/STEAM)and dry after.check door seals sit flush to cabinet.and restart.

With ours it is ice collection on the fan in the freezer section. This is located about half way down under the icemaker (please unplug to proceed). If you remove the four hex head screws and lift up the metal flap you will find the fan assemble and most likely the ice build up to chip off.

check the drain

your auto defrost heater is not working or you need to defrost it yourself ... turn unit off for a day with doors open. ***********PUT YOUR FOOD IN SOME ONES ELSES FRIDGE ************

I believe your defrost condensate drain is blocked with ice or other foreign objects. Could you also double check the model number? Thanks, Sea breeze

Check to see if your drain tube is clear. Sometimes it freezes up at the base of the rear cover in these bottom freezers. Causing an ice dam.