Question about Vacuums
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Posted on Jan 02, 2017
SOURCE: No suction in upright position
Check the adapters at the bottom. They're supposed to move cleanly when you lower the handle. It's pretty obvious if there's an air gap when you lower the handle, and you should hear the suction in the air gap.
And...call Dyson...their support is great!
Posted on Nov 07, 2007
this just happened to me. i took the vacuum completely apart and found that there is a locking plastic "tooth". this had snapped off but still it the track. the damage was bad but i was able to wash of all the lube off it and used a 2 part epoxy glue to put the tooth back into place. it works ok now. Not like new but it will hold. this was sorta easy but i enjoy fixing things. If your not handy i wouldnt recommend you try it. i am in the process to making an aluminum version of the tooth so it wont break again.
Posted on Feb 03, 2010
Hi its Darran at Dyson.
So we can help you resolve this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 15, 2010
This turns out to be an easy fix.
First, get some graphite lube.
Lay the vac on it's 'face'.
1) On the underside of the vacuum, there is a 1/2" wide 'groove" in the motor housing, that runs up the centerline of the machine. Follow this groove from the front of the machine towards the back. As you follow it 'up' into the machine, the groove will 'end'. Just past this point there will be a small black plastic piece with little 'ears' that is resting in another groove that continues just past the point where the first groove ended. This is the upright position lock that isn't releasing. (I've painted the 'ears' red in the attached photo)
2) Using a screwdriver, or butter knife, etc, gently lift this piece out of the groove. The vacuum head should now easily tilt down like it should.
3) Flip the vacuum over onto it's 'back' and you will be able to see the grooves, now visible on the front of the lower head. Apply the graphite to the smaller (upper) groove and try working the unit in and out of the upright position several times to work the graphite into the locking mechanism
Posted on Apr 19, 2010
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