SOURCE: Just purchased my Dyson Ball DC24 less then a
if its still undr warrenty take it back i wonder if the switch is broken or a bad connection .i hope this works thanks
SOURCE: just purchased this Dyson dc24
When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!
SOURCE: Dyson DC24 brush no spinning.
Hi, it's Jack from Dyson.
You may find it useful to try pressing the button in as far as it will go - this should resolve this issue for you.
However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), and we can run through some checks with you over the phone.
Kind regards,
Jack
Dyson Customer Service
SOURCE: New Dyson DC24-brush bar will not spin!
Hello there, the Dyson DC 24 comes with a highly motorised brush bar. First you should check the brushbar for blockages. To do this follow the diagram below.
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury. If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as shown and clear any obstructing debris. Refit all parts securely and press the 'RESET' button.
If this does not work then the problem is from the motor which controls the brush bar. The first and only thing you should check is the belt which connects the motor to the brush bar. When this belt is loose or has fallen out then the brush bar would not spin. If on the other hand the motor does not spin then i am afraid it would be best for you to use the 5 year warranty option provided by Dyson.
Hope this solution has been helpful?
Thank you for visiting FixYa.
SOURCE: Dyson DC24 brush spin but
Hi there,
Sorry to hear you're having difficulties with your DC24. From your description, it sounds as if you may have a blockage in the cleaner head. The easiest way to check for this, and to clear any obstructions, is to follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS
It's also a good idea to wash the filters. Under normal use, this needs to be done at least once a month. You can see the correct way to do this in the video embedded below.
Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.
Kind regards
Jack
Dyson Online Customer Support
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