"ink system failure" message on a HP 6500 printer

Hopefully, this link will take you to the proper troubleshooting page.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03081973&lc=en&product=3204785&tmp_track_link=ot_search#N213

You'll click on the third plus sign on the page (+) because your message DOES include the words "ink system failure."

From there, you'll choose, by looking at the pictures, whether your printer has a removable print head.

You'll click on the appropriate answer -- yes it does, or no it doesn't,

Then, you'll identify which print cartridges your system uses, and THAT will take you to the proper troubleshooting steps for your printer's specific configuration.

The fix may be something you've already tried -- turning off the printer and unplugging it (but did you unplug it from BOTH the unit AND the wall, and then did you wait at least 15 seconds?), or the fix may be to service the printer.

Good luck! :)

I just answered a question exactly like this -- to Anonymous. Was that you? Here is the answer I provided:

Hopefully, this link will take you to the proper troubleshooting page.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03081973&lc=en&product=3204785&tmp_track_link=ot_search#N213

You'll click on the third plus sign on the page (+) because your message DOES include the words "ink system failure."

From there, you'll choose, by looking at the pictures, whether your printer has a removable print head.

You'll click on the appropriate answer -- yes it does, or no it doesn't,

Then, you'll identify which print cartridges your system uses, and THAT will take you to the proper troubleshooting steps for your printer's specific configuration.

The fix may be something you've already tried -- turning off the printer and unplugging it (but did you unplug it from BOTH the unit AND the wall, and then did you wait at least 15 seconds? be sure to follow the specific instructions for powering down), or the fix may be to service the printer.

Good luck! :)

This happens as the ink needs some time to saturate the system. Usually one needs to print quite a few pages for the ink to flow through and get to the ink head. A better quicker way is to clean the ink heads with the aid of the software that came with your printer.

Navigate to your windows control panel and double click printers and faxes. Then right click on your HP Officejet 6500 printer and select properties. Then click the Print test page button. Check the manual for cleaning the ink head.

Take care!
damnor01

Hi,

You can click on the link below to see step by step instruction to resolve the Ink system faliure error. These messages comes due to cartridge or print head issues.

Click here >>> Ink system faliure

Regards,
Shrey

Hi,

You can click on the link below to see step by step instruction to resolve the Ink system faliure error. These messages comes due to cartridge or print head issues.

Click here >>> Ink system faliure

Regards,
Shrey

Have you tried cleaning the Cartridges contact points ( electrical contacts )
Try doing a reset on printer

Disconnect power cord from back of printer ( while printer has power ), hold the power button on printer and connect it back

If this does not fix the issue, you may need to replace the cartriges

Hi,

There are N no of steps to be done so i am pasting the HP URL ,please follow it and u will get to some kind of solution in the end or u might have to replace the print head .

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280

All the Best

Try changing the ink cartridges.

If you installed the "HP Support Toolkit" software from the CD-ROM that came with the printer, use this Toolkit to "run a cleaning cycle".
It can print a "test" page, to show you which colours _do_ work, and which do _not_ work.

If all else fails, then find a qualified printer technician.

i had exactly this error message. Rang HP. They said it was a hardware failure, they couldn't fix over phone, would cost 2x cost of new printer to fix, but they offered me 20% discount on new printer if ordered over the phone.

But with some fiddling, problem now resolved. Here's what I did:

- press Red Eye Removal and Print Photos button together
- goes to Mfg Commands -> Enter Special Keys Combo. Press OK
- uaiux Support page (some code) -> click right arrow key until you get to System Configuration Menu - click oK
- should say hardware failure status - click OK
- says hardware failure status: Clear. Press OK to clear
- I clicked OK on this and system reset itself and problem was solved

Hi,

below is to document that i want you to follow exactly inorder to resolve your issue..

CLICK HERE ==>> DOCUMENT

Please let me know the result after following the document.

thank you so much.

adonscott