Hi there!
Fixya is not eBay and I will help you on how you can contact eBay.
Please use the links below, it will redirect you to my tips and tricks on how to get eBay's phone number. The email address you have posted above is no longer available since eBay is now using a different web format.
Link 1 : eBay phone number
Link 2: how to get eBay's number
But if you already cancelled the order, you will need to contact the seller and ask the seller to file the cancel transaction case for you. Then you will just need to agree to it, once you agreed to the cancel transaction you can then just delete the item in your account.
All buy it now's, bids are binding and it depends on the seller on whether he/she will file the cancel transaction for you or else will file the unpaid item case.
Hope this helps!
By the way, the eBay rep will just tell you to contact the seller. That's for sure if you haven't received the cancel transaction case from the seller.
Have a good one mate! Please check my tips and tricks for more eBay-good-to-know things.
Ciao!
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