We have a Canon ZR60 camcorder. For some reason, when we turn on the camcorder, it dispaly the black screen. On the black screen, it says "PAUSE" and other regular stuff like time, date, how long on the tape . When we push the red Record button, it will change from PAUSE to REC. But the screen is still black. Is the camcorder broken? How can we fix it?
Also have black screen when turned on, everything else works, can still watch recorded tapes without any problem.
This is a known issue for this camcorder model, canon will fix it for free. Heres there public announcement:
CCD Image Sensor
It has recently come to our attention that the vendor-supplied CCD
image sensor used in this Canon digital camcorder may cause the
following malfunction: When the product is used in recording or
playback mode, the LCD screen and/or electronic viewfinder may exhibit
either a distorted image or no image at all. While reports of this
malfunction have been rare in the United States, we have determined
that it may occur if the product is exposed to hot and humid
environments.
Effective immediately, and regardless of warranty status, Canon will
repair, free of charge, products exhibiting the above-mentioned
malfunction if the malfunction is caused by the CCD image sensor. Canon
will also cover the cost of shipping and handling in connection with
this repair.
U.S. residents are kindly directed to contact the Canon Customer
Support Center for further assistance at 1-800-828-4040. Support hours
are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00
AM to 8:00 PM (all times EST). Alternatively, if electronic support is
preferred, please send your email to [email protected]
This information is for residents of the United States of America and
Puerto Rico only. If you do not reside in the USA or Puerto Rico,
please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and
appreciate your understanding in this matter. Thank you for your
support and patronage of Canon products.
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