Uninstalled it and removed all instances the install and tried to re-install again and it keeps getting stuck at 96% and then says fatal error. I am using USB installation. right now Im downloading the an updated install package from HP. Any one else know of the problem and hopefully a fix for it.
Hi
did you get any particular error during the installation that said fatal error 1935 or 1709 or some other message if you get any error message please mention the specific error code and try the step mentioned below
insert the cd in to the computer and then go to computers and right click on the cd icon and open it
now you will see a Util folder open it and then open CCC and in CCC you will se some files like uninstall_L2, Uninstall_L3, Uninstall_L4
if you have a HP computer then open uninstall_L3 and continue to clean the printer entries
If you do not have a HP computer then open UNINSTALL_L4
and continue
after cleanup restart the computer
and then go to c drive >>Program files >>HP and delete the digital imaging folder
now install the printer software once again
if you still get a fatal error at 96% then do not click on the ok button of the error screen directly restart the computer and when it restarts go and try to print in will print fine
and still if you have any problem then you can call the HP helpline for free support that is 18004746836 24hrs support
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