Our freezer collects water in the bottom that eventually spills out onto the floor

Hope this helps you. Since you did not give a brand or any other info, my reply is also generic.

Some freezers have a heating element in the walls to keep frost from forming. It is an automatic defrost. The melted frost collects at a hole in the bottom and there is usually a large shallow pan that sits in an area just bellow the exit hole. the pan will allow the water to evaporate outside the freezer. If you don't have one, try to find something like a cookie sheet with sides that can be placed under there. the amount that comes out during the defrost cycle is nominal and will not overflow the cookie sheet, but it will sit on the floor without hindering any thing.

Hope this helps.

Sorry to hear that you are having problems with your refrigerator pdine.
Water inside the appliance means there is air coming inside of the unit or there is a water leak.
Do you have any idea where the water is coming from?
Your refrigerator do have ice maker or water dispenser?

This problem is impossible to advise without Model number and Brand. Model number can usually be accessed on a tag inside refrigerator compartment.

Feel free to contact me with the information at [email protected] and i'll be glad to help all I can.