The brush will not rotate - Vacuums

Check to make sure rotating brush is turned on and check for broken or worn belt

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Either the bearing in the rotating brush is bad and isn't allowing the brush to turn, or in the majority of cases, the belt is broken.

Did you check the drive belt for the roller? If not do so, the smell was the belt drive burning up.

You have already removed the screws so lift the brush cover off. Then grasp rotating floor brush at both ends and lift. Clean strings,hair and other debris from rotating brush, paying close attention to the brush ends. Clean the debris from motor pulley and drive belt areas.Grasp old drive belt and remove from motor pulley. Place new drive belt over motor pulley and stretch other end over rotating floor brush in the space between the bristles. Place the ends of the rotating floor brush down into slots on the sides. Turn the rotating floor brush by hand several times in the direction of motor pulley. If installed properly, drive belt will center itself on rotating brush. Reposition brush cover and screw back into place. I hope that this helps you!

most have two belts, brush roll rotates only when head is level with the floor....

If the motor on the power brush is running the belt is bad, if the motor on the power brush only runs when you push the overload, the overload is bad.

the belt has streached go to walmart and get a new one.

Sounds as though your drive belt has come off. Or you have an object stopping the brushes from rotating.