SOURCE: Bought a brand new dyson animal and it is
Hi there,
I'm sorry to hear you're having difficulties using your DC14 Animal on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, you can download a copy here:
http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf
You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.
If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
SOURCE: Just purchased a new Dyson
Hi there,
I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.
If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
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