Dehumidifier leaks My Neptune dehumidifier ''leaks.'' Water drips under the machine and does not go through the drainage tube. I do not feel any water at the point where the drain tube connects. It has been suggested that there may be a hole in the collection tray. I cannot find an owner's manual to see what type of collection system there is on this machine.What can I do to find the leak?

Page 3 of the manual refers.

The readout shows Relative Humidity in percentage % where 100% would be soaking wet and 20% would be dry. The weather station on my desk show my room is 32% and DRY. You need to lower the number from 58/60% to make it remove moisture.

https://cdn2.hubspot.net/hubfs/1669395/2019%20Literature%20PDFs/Installation%20and%20Operation%20Manuals/Dehumidifiers/Current%20Dehum%20IOM.pdf

https://www.google.com/search?q=friedrich+dehumidifier+d50bpa

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If water is coming out on the floor from your Comfort Site dehumidifier even when the bucket is not overflowing, there may be a few possible causes for this issue:

1. Improper Placement of the Bucket: Ensure that the bucket is correctly positioned and inserted into the dehumidifier. Make sure it is securely in place, and the water outlet on the bucket is aligned with the dehumidifier's drainage system. If the bucket is not properly seated or aligned, it can result in water leakage.
2. Bucket Seal or Gasket: Check the bucket's seal or gasket for any signs of damage, wear, or misalignment. If the seal is compromised or not making proper contact with the dehumidifier's body, water can escape and leak onto the floor. Clean the seal and ensure it is free from debris or obstructions. If necessary, replace the seal or gasket with a compatible replacement part.
3. Drainage Hose Connection: Some dehumidifiers have the option to connect a drainage hose directly to the unit for continuous draining. If a drainage hose is connected, make sure it is securely attached and there are no leaks or loose connections along the hose. Ensure that the other end of the hose is properly directed into a drain or receptacle.
4. Internal Drainage System: The dehumidifier's internal drainage system, including the collection tray or drain pan, may be clogged or blocked. Remove the bucket and inspect the drainage area for any debris, buildup, or blockages. Clean the drainage system thoroughly, ensuring that water can flow freely from the collection tray into the bucket without any obstructions.
5. Check for Excessive Humidity: If the dehumidifier is operating in an area with extremely high humidity levels, it may struggle to remove moisture effectively. This can result in excessive condensation or water buildup that leads to leakage. Consider using additional dehumidification methods or addressing the underlying humidity issue in the space.

If the issue persists after checking these potential causes, it is advisable to consult the user manual for your specific Comfort Site dehumidifier or contact the manufacturer's customer support for further assistance. They can provide specific troubleshooting steps or offer guidance based on their knowledge of the product.

THEN PUT ON A LONGER PIECE OF TUBING

The classic model drains thru the clear hose using gravity. The drip pan in that unit is about 1/2 way up in the cabinet. Make sure the drain hose exits the unit and runs flat or downhill. If the drain hose is coiled vertically or run up hill causing water to trap within the hose it can cause water to back up in the dehumidifier drip pan and overflow causing your problem. If your drain is higher than the base of the dehumidifier, you can raise the dehumidifier or you can purchase a condensate pump kit that will allow the drain water to be pumped up to 15 feet above the dehumidifier.

The drain hose may have become disconnected from the drip pan as well. To check, turn off the humidistat to stop the dehumidifier from running. Next disconnect the cord from the power supply. Remove the six screws holding the cabinet side (with the label) from the cabinet and remove the cabinet side. The drain hose connects to a nipple on the bottom of the drip pan.

Contact Therma-Stor service for further inquiries at 1-800-533-7533 - they are located in the USA and are very helpful.

Hi,
You have a leak in the refrigeration system...that is why it is not cooling and condensing water and why it is dripping oil...

Here is a tip that I wrote to help people tofigure out what is going wrong with their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

The water leaking out from under the unit, indicates that the drain line to the water reservoir is clogged. Turn the unit OFF and unplug is from the outlet. Allow the unit to completely thaw, before attempting to service it. Once unplugged, you may want to put some towels under it, to absorb the water dripping,

Once the unit is completely thawed, remove the water bucket and empty it, if necessary. Look for a tube or hole near the top of the cavity, that the bucket sits in. Using an 18" to 20" long plastic Zip Tie (or something similar. NO wire cost hangers, though) that will fit into the tube or hole, carefully insert it and continue to push it in until you reach a bend in the tuber. This is the tricky part, as you need to gingerly work the Zip Tie past this bend. Once you do, continue to insert the Zip Tie, until it bottoms out or you have reached it's maximum length. Slowly remove the Zip Tie while rotating it. This will dislodge any clogs. Once you have almost removed the Zip Tie, be prepared for some water to follow.

Clean the filter and wipe down the entire unit. Plug it back in, turn the Master ON/OFF Switch to ON and set your controls as you normally do.

Hope this helped you to troubleshoot and solve the problem.

the collector base under the tubes just collects water and drips it through a hole into the water bucket. there must be a loose hose(if it has one) or the base collector or bucket has a crack, as they usually are plastic. also if the unit is sitting on a very uneven floor this will happen

If you have the hose drain tube connected, drainage will defer to it first. If you remove the hose drain tube, the place where it connects to the drain pan drips into the container instead.

I had a similar problem with the pump not working and the water flowing into the main drainage bucket instead. I had to disassemble the housing...not an easy project to reassemble...and found that the pump has its own smaller drainage tank with a float device, a pump pre-filter, the actual pump, then of course, more drainage tubes. The entire pump drainage system of components needed cleaned of accumulated, mucoid, slime! I cleaned the channel in which water flows into the pump's tank...located on the screen filter side of the dehumidifier. Then I moved to the other side of the dehumidifier and cleaned-out the entire pump drainage tank. Note that the pump's drainage tank only empties about 1/2 inch of water each time the pump activates. Thus, there is always alot of water in the pump's drainage tank. Thus, alot of time for slime to accumulate. Next, I cleaned off the float mechanism. I then cleaned-out the pump's pre-filter. Cleaning out the pump's pre-filter was paramount to the pump functioning properly and quietly! I checked that my pump was properly installed and NOT rubbing against its mounting so that it operated quietly. I added fresh water to the pump's tank several times to insure that the pump was working properly and that all slime was eliminated. Finally, I reassembled the housing...not an easy task! My pump now functions like new. All this work had to be done to insure proper function of the dehumidifier's pump system. My dehumidifier is only 11 months old. It is still covered by the one year warranty, but it is too expensive to ship the entire unit, as Delonghi requires you to do at your expense for them to fix it under warranty. You can be assured that I will check for future slime build-up to keep my dehumidifier functioning properly. The dehumidifier works great, it's just that it's high maintenance.

My dehumidifier leaked after about one year of perfect operation. I unscrewed the face plate exposing the cooling grill and found out that debris was blocking the drainage hole that fed into the water bucket. The debris came from zip ties used to bunch some wires together. Apparently they got brittle (from the constant cooling and warming?), fell apart and managed to make it's way to the drainage hole. Cleared it out and worked fine again.