Question about Compaq Presario S6500NX (DQ181A#ABA) PC Desktop

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The recovery discs I made on day 1 will not work. HP doesn't seem to have Recovery Disc Kit anymore. Where can I get the original W-XP ?

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  • Compaq Master
  • 5,660 Answers

Last time I checked you could still get the Restoration Disk, for your HP computer. (Or Compaq, since HP bought out Compaq)

Did you go to HP Support, and click on Contact Us, in the upper left corner of the page?

After you do so, you will be taken to a page that offers you options of contacting them. I advise using the Call option. Nice to speak to a human being!
http://welcome.hp.com/country/us/en/contact/phone_assist.html
1-800-474-6836

I would have the serial number for your computer handy. This is either on the back of a Desktop computer, (Next to the Windows Product Key), or up on the side of the computer case.

It's on the bottom of a laptop, in the white Service Tag (s/n is Serial Number)

The last time I called for a Restoration Disk for a Compaq computer from them, it was free. The shipping and handling was not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

The Restoration Disk just has the needed basic Windows files necessary to repair the registry. After you install the disk, you may need to go into BIOS Setup, then to Boot Options, and set the first boot device to CDROM. Sometimes Windows is a 'funny animal', and you have to force it to see the Restoration Disk.

After the computer has booted off of the Restoration Disk, I suggest you click on -> Repair, when the option comes up.

Clicking on Fresh Install, will wipe your harddrive of any downloaded, (or installed by you), programs and applications. It will also wipe off anything have in your My Documents folder. (My Pictures, My Music, My Videos, and documents)

Posted on Aug 31, 2009

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I have the same problem the toshiba recovery disk i get error message 10f8060017.its a toshiba A105-2194 win xp media edition. i have tried everything wiped the disk to all 0's. Used a win xp original disc...


You have tried all possible solutions and troubleshooting.

My Suggestion is to check the Warranty of the Hard Disk and get it replaced. this possible shows a mismatch between the Laptop and hard drive.

Feb 15, 2011 | Toshiba Satellite A105 Notebook

Tip

How to use System Recovery console (steps)


Starting a Recovery

Turn on the computer and immediately begin pressing the F10 key repeatedly until a Recovery Screen appears.
You can also start a recovery from recovery discs, or from Windows. For more information refer to Performing a Full System Recovery in Windows XP .
Back to top

Recovery is taking too long
If your computer stops responding after using the recovery program, do the following:

NOTE:If the computer appears to have stopped responding after restarting from a recovery, please wait, it may take several hours or longer to complete the initial Windows XP setup process, especially if a recovery was run from a recovery disc set sent by HP. A Standard recovery may also take longer, depending on how many files are stored in user accounts (like in My Documents ).

1 Exit the stalled recovery process by pressing the POWER button on the PC until the power turns off, this takes approximately five seconds.
2 Before recovering, disconnect personal media drives, printers, scanners, cameras, camera-type memory cards, and other devices that did not originally come with the PC.
3 If you are using recovery discs, be aware of the following items:
4 If you created the recovery discs using Recovery CD Creator, be sure to run the recovery from the same drive that you used to create the discs.
5 Clean the discs with a soft, clean, lint-free cloth wetted with distilled water. Wipe from the center of the disc to the outside edge. You may also use disc cleaning kits or disc restoration kits from your local computer store. These kits produce better results than using cloth and water.
6 You may also use available CD/DVD Drive cleaning kits to clean the laser reading lens of the CD or DVD drive.
Try running a full system recovery again from the hard drive by turning the on the computer and pressing the F10 key until a Recovery Screen appears. This performs the recovery from the hard drive.
7 If the recovery stops when recovering from the hard drive, use the section Disc errors occur during the recovery process to eliminate errors on the drive. Try recovering again after the disk errors are removed.

___________________________________________________________________________________________________________________

If your computer stops responding after using the recovery program, do the following:

NOTE:If the computer appears to have stopped responding after restarting from a recovery, please wait, it may take several hours or longer to complete the initial Windows XP setup process, especially if a recovery was run from a recovery disc set sent by HP. A Standard recovery may also take longer, depending on how many files are stored in user accounts (like in My Documents ).

1 Exit the stalled recovery process by pressing the POWER button on the PC until the power turns off, this takes approximately five seconds.
Before recovering, disconnect personal media drives, printers, scanners, cameras, camera-type memory cards, and other devices that did not originally come with the PC.

2 If you are using recovery discs, be aware of the following items:
If you created the recovery discs using Recovery CD Creator, be sure to run the recovery from the same drive that you used to create the discs.

3 Clean the discs with a soft, clean, lint-free cloth wetted with distilled water. Wipe from the center of the disc to the outside edge. You may also use disc cleaning kits or disc restoration kits from your local computer store. These kits produce better results than using cloth and water.

4 You may also use available CD/DVD Drive cleaning kits to clean the laser reading lens of the CD or DVD drive.

5 Try running a full system recovery again from the hard drive by turning the on the computer and pressing the F10 key until a Recovery Screen appears. This performs the recovery from the hard drive.
If the recovery stops when recovering from the hard drive, use the section Disc errors occur during the recovery process to eliminate errors on the drive. Try recovering again after the disk errors are removed.

on Oct 13, 2011 | HP Computers & Internet

1 Answer

I need disc 1 system recovery...i have all the others....disc 1 is cracked....is there a download for this recovery disc?


Only way to get one is to call HP directly. You can reach them at this number, 1-800-474-6836. However, I believe your PC is already out of warranty. It will cost you for the support and for the recovery disc.

I suggest you getting a separate Operating system. (Windows XP). then you can just download and install the drivers for this computer by going to this link :

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=435558

Hope that works for you.

Jan 15, 2011 | HP Pavilion a705w PC Desktop

1 Answer

HP dv6000 turion processor. machine starts and all blue lights appear. dvd briefly lights and then machine turns off and then turns itself back on and repeats the process.


Preforming a system recovery to return the computer to its original condition may be necessary if the operating system is damaged, or the hard drive is corrupted, or the computer is infected by a virus.

___Also look this> HP expanded the battery pack recall on May 19, 2010. Click here to validate your battery. Performing a system recovery removes all software and files saved to the hard drive, reinstalls the original operating system, and then configures the settings for the default programs. Since the merger of Compaq and HP, several different recovery tools and processes Names for these tools include: Recovery Solution, Recovery Manager, F11, Recovery Disc, Driver and Application Recovery Disc, Roxio BackOntrack, Microsoft Backup & Restore. have been provided for recovering notebook PCs to their original operating condition. To help you select the correct recovery process, the table below identifies the different models, the time frame when they were produced and sold, plus the originally configured operating systems. Click on the name of the document in the right column for detailed information. Choose the Correct Recovery Process for Your Notebook Notebook description Recovery procedure information HP and Compaq Notebook PCs and Mini PCs shipped with a Windows 7 operating system. Recover Windows 7 Operating System Using HP Recovery HP and Compaq PCs using the Microsoft recovery feature for Windows 7 instead of an HP solution. Recover Windows 7 Operating System Using Microsoft Windows Backup and Restore Presario, Pavilion, and HP Compaq Business PCs shipped with a Windows Vista operating system. Recover Windows Vista Operating System Using HP Recovery HP and Compaq PCs using the Microsoft recovery feature for Vista instead of an HP solution. Recover Windows Vista Operating System Using Microsoft Windows Backup and Restore HP and Compaq Mini with Windows XP using the HP solution. Recover Windows XP Operating System On Mini Notebook Using HP Recovery HP and Compaq Mini with Windows XP using the Roxio recovery feature instead of the HP solution. Recover Windows XP Operating System Using Roxio BackOn Track HP and Compaq Mini with Mobile Internet Environment (MIE ). Recover Windows MIE Operating System On Mini Notebook Using HP Recovery Presario, Pavilion, and HP Compaq Business PCs manufactured and sold in 2006 or later . Recover Windows XP Operating System Using HP Recovery (2006 or Later)

Presario and Pavilion PCs manufactured from 2001 and 2005 . Recover Windows XP Operating System Using XP Operating System Discs (2001 to 2005)

And

Recover Applications Using Drivers and Applications Recovery Disc (2001 to 2005) Pavilion PCs with Windows Media Center edition of XP manufactured from 2001 to 2005 . Recover Windows XP Media Center Edition Operating System on HP Pavilion PCs Using HP Recovery (2001 to 2005) Compaq Presario PCs supplied with a Compaq Recovery CD and manufactured from 2001 to 2005 . Recover Windows XP Operating System on Compaq Presario PCs Using HP Recovery (2001 to 2005) Omnibook and certain Pavilion PCs manufactured pre-2001 . Recover Windows XP Operating System and Applications on HP Omnibook and Pavilion models Using HP Recovery (Pre 2001)

Nov 13, 2010 | HP Pavilion dv6000z Notebook

1 Answer

Win 98 recovery used instead of win xp sp2. computer won't start, shows win 98 screen and stops


win XP will not use anything from a win98 program. If XP is installed you must either use the recovery discs or better, the original XP disc.

Sep 22, 2010 | HP Compaq Presario SR1720NX (EL435AA) PC...

2 Answers

How do I format the laptop? There is function key that does it?


Restore the pc to its original condition with HP Recovery Manager if computer can boot to the Windows desktop. Launch the Recovery manager
Note:Before doing recovery try to back up the important data like pictures and documents.
1.Click Start and enter Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens.
1.Click Advanced options , System recovery , and then click Next . The PC will restart and reopen the recovery manager.
Alternately, if Advanced options is disabled, click Next , and then System Recovery . The PC will restart.
1.When the PC restarts, select the System recovery option and click Next .
1.If prompted to use the Microsoft System Restore program, click No , and then click Next .
1.When prompted, select the Back up your files first (recommended) option, and then click Next . Follow the on-screen instructions.
1.When prompted to Recover without backing up your files , please STOP before clicking Next .
WARNING: This is the final opportunity to change your mind about recovering the PC and deleting all the files and programs. Once you click Next , the restore process cannot be stopped
1.If you are satisfied that you want to begin the recover process, click Next . The PC immediately begins formatting the hard drive and destroying all data.
The recovery process may take up to several hours and will return the PC to its original condition. Any custom settings, drivers, software programs and updates, and/or hardware updates are lost and must be reinstalled.
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition. The Recovery Manager can be launched during the start up process by following the steps below.
  1. Press the Power button to start the PC, and then press the f11 key when the standard BIOS prompts are displayed on the black screen. NOTE: Pressing the f11 key during the startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.
    • If the HP Recovery Manager can access the recovery partition on the hard drive, a prompt to backup the user files before beginning the recovery is displayed. Follow any on-screen instructions.
    • If the HP Recovery Manager cannot access the hard drive to fix any system errors, you will need to use the personalized recovery disc that you created to recover the hard drive to its original condition.
    • If you have not created the personalized recovery disc, or the discs are corrupted, you can order a replacement recovery disc from HP.
  2. When the Recovery Manager starts, follow the instructions.

Aug 14, 2010 | HP Pavilion dv2000t Notebook

1 Answer

My pc is lock .my dauther try to many password


Some times the CAPS Lock key may be on, so please make sure that the CAPS Lock key is off.

If the issue still exists, I request you to perform the full system recovery using the recovery disks. To perform this full system recovery, you can use the recovery disks that you have created using the recovery partition.
Use the recovery discs to restore the PC by following the steps below:
1. Insert the recovery disc in the optical disc drive and start the computer.
If the computer is running, insert the recovery disc and immediately click Start and select Restart to force the computer to start from the recovery disc.
2. When prompted, Press any key to boot from CD or DVD, press any key on the keyboard.
3. Allow the recovery disc to start and load the required files while the Microsoft loading screen is displayed. It may take several minutes to load the required files.
4. When the HP Recovery Manager window displays, click Advanced options , System recovery , and then click Next to open the Recovery Manager.
5. Follow the on-screen instructions and perform the required actions.
NOTE: Do not interrupt the recovery process even though the computer may restart and the Windows desktop may display at various times.
· When prompted, follow the on-screen instructions to Backup the user files.
After performing the backup, when prompted, re-insert the recovery disc, and then click Next to continue the recovery process.
· A status box is displayed to indicate the status of the recovery and the estimated time remaining.
· If you used multiple discs when you created the personalized recovery discs, follow the prompts to remove the first disc and insert any requested discs.
6. When prompted to Insert the Supplemental driver disc , take one of the following actions:
· If you purchased a replacement recovery disc from HP, and it included a Supplemental driver disc, insert the disc and click OK or Next . The recovery program checks the supplemental disc and installs the specific needed files.
After the Supplemental files are installed, a prompt is displayed to remove the Supplemental disc and insert the original recovery disc.
· If you purchased a replacement recovery disc from HP, and it did not include a Supplemental driver disc, click Skip or Cancel . The recovery program will ignore the request and install the next file on the recovery disc.
· If you created a personal recovery disc, press Next to continue.
7. Continue following the on-screen instructions to complete the recovery process.
NOTE: If you have not created a personal recovery disc, or the recovery disc fails or become corrupted, see HP Notebook PCs - Order Recovery Discs for Vista as your notebook is preinstalled with Genuine Windows Vista Home Premium with Service Pack 1.
For detailed steps you can refer the provided web link:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00809678&product=18703
NOTE: Clicking the above link may give an error indicating that it is invalid. If this occurs, copy the link and paste it on the address bar in your browser until the complete address is displayed in the Address box.
If you do not have the recovery disks you can order these recovery disks from the local HP phone support. Please use the provided phone number to contact the local HP phone support.
Phone number: 800-474-6836

May 29, 2010 | HP Pavilion dv6000z Notebook

1 Answer

Gateway desktop


Only if it's not an HP labele operating system disc. Otherwise you will need an XP operating system disc, the HP recovery disc with XP will not work with your Gateway or any other manufacturer machine other than HP. The operating system on any manufacturer recovery disc is assigned to that specific manufacturer, so if you try to install from the HP disc it might install, but it will only give you thirty days, then shut down, or it won't install at all. It will be cheaper to purchase an XP operating system disc than all the software over again just for Viiiiiista!!! (I enjoy making fun of Vista) If you have anymore questions or need help feel free to ask.

Jul 30, 2008 | HP Pavilion dv6000z Notebook

1 Answer

HP MEDIA CENTER 864N Desktop PC&p RECOVERY CD


NOTE: Most HP and Compaq desktop PCs that ship with Windows Vista and XP do not come with recovery discs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. Using a hidden partition provides a convenient, more stable recovery solution.
Step 1: Create a set of recovery discs or a recovery DVD
To create the recovery disc set, Click Start , All Programs , PC Help & Tools (or similar), open the HP or Compaq Recovery CD-DVD Creation software, and follow the on-screen directions.
If you cannot create recovery discs or your discs have become damaged, continue to the next step.
Step 2: Order recovery CDs on the Web
If you are not able to create a set of recovery discs, you may be able to order a set of replacement discs from HP. HP maintains a stock of replacement recovery discs for several years after the product has been released. However, because of licensing restrictions, HP is only able to provide these recovery discs for a limited time. If your computer is several years past its warranty period, HP may not be able to supply replacement discs for your computer. If this is the case, you can install a new operating system that meets the minimum system requirements of your computer, or, alternatively, upgrade your computer hardware.
To find out if HP has recovery discs that you can order and to order them from HP, use the following steps:
NOTE: The steps in this section apply to United States and Canada. For Europe, Middle East, and Africa please refer to the HP support document Europe, Middle East, and Africa - Statement on the Availability of the Recovery Software on CD . For other countries/regions, contact your local HP support center for information about obtaining recovery CDs.
Go to the Software & Driver Downloads page .
Enter the product number or model name for your computer into the field provided.
Figure 1: Product name/number field
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Click the operating system link (the version of Windows that came with your computer).
Figure 2: Example of operating system link
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Find the Recovery Disc ordering section and click the link to start the ordering process.
NOTE: Before trying to order, make sure that you have read the important "Read this..." information listed in this Recover Disc ordering section.
Note: - If the link to order a recovery disc set is not available, there may not be any more sets available for purchase. HP cannot create recovery discs that contain a version of Windows that has been obsoleted by Microsoft, such as Windows 95, 98, and Me. Some recovery disc sets may have run out of stock and may not be available to order.
Figure 3: Recovery disc ordering links
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Follow the directions from the "Read this...” article and from the ordering pages to complete the ordering process.
NOTE: The ordering pages use a secure connection to protect your privacy.
If you cannot create a recovery disc set and you cannot order a recovery disc set from HP, go to the next step.
Step 3: Contact Support
If you have tried the steps 1 and 2 and could not create or obtain a recovery disc set, contact HP Customer Care . HP Customer Care may be able to send out new discs or replace defective versions depending on your situation and availability.

Jul 21, 2008 | HP Computers & Internet

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