Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera Logo
Posted on Aug 29, 2009
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A black screen appears saying lens error restart camera

I dropped my camera and now a black screen appears and it says 'lens error restart camera'

2 Answers

kakima

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  • Canon Master 102,366 Answers
  • Posted on Oct 28, 2012
kakima
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  • Master 1,197 Answers
  • Posted on Aug 30, 2009
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Digital cameras require lots of power. As you call on it to do more things like extending the lens and focusing the power requirement goes up.

I had a similar problem with my camera and finally discovered that the problem was with the battery to camera electrical connections. I cleaned the contacts as described in the source link about two months ago and have not had a problem since.

The following excerpts came from the source link. Hope this helps!

Most cameras will reset to original settings if batteries are removed for at least one minute. Remove extra memory to eliminate this as a possible problem. Insert fully charged batteries and restart the camera.

The secret to making digital cameras work better is having good electrical contacts between the batteries and the camera.

Digital cameras require lots of power. If electrical contacts are not really good, this can cause lots of problems so battery and camera contacts must be cleaned properly. Batteries may be fully charged, but will be viewed as low if contacts are not really good. The LCD display is a low steady load, but when lens extension, optical zoom, focus, and flash charging are added in the capture mode; the load is very heavy. With bad contacts, cameras do strange things like making bad pictures or shutting off with the lens out.


To prevent overcharge, use an automatic two or more hour battery charger with safety timer, temperature monitor and trickle charge technology ($9.78). For longer life, NiMH batteries should be charged often and kept in active use. To preserve battery charge, use the view finder and not the LCD display when possible. Maximum capacity is reached after 2 to 4 charge/discharge cycles.

if your lens has come out after the drop.... and wont retract back in... please follow the below procedures
if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards iversh
if you felt i've spent my time for u... a very helpful rating is appreciated...

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

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http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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Sorry to here that you can send it to a repair company like me for repair. cost about $120.00 plus shipping to fix.
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