Tomtom 720 is not recharging and does not give the options when on home base

I had this issue with my Go930 and solved it for Tomtom!! Firstly, you need to ensure that you have the most up to date version of Tomtom Home, from here (http://www.tomtom.com/services) and then before you dock your 720, put an SD card in. It doesnt have to have anything on it and you should only only have to do this the first time. Tomtom home will then ask you which device you wish to update, internal HDD or external. Choose the internal HDD and you are sorted

I had the same problem. I tried uninstalling software and re-installing it. That did not help. I reset my TomTom Go 720 with the reset button on the bottom of the unit. The computer then recognized my TomTom.

First turn your firewall off (if you have one). You need to go into your 720 with the TomTom Home software and erase the downloaded software (with the remove items from my device) and reset the device (little reset button under the unit keep it pressed for 5 seconds), place it back in the cradle and restart your computer and than restart the 720 , bring the TomTom Home program up, and when the TomTom Home software in your computer restarts and detects the 720 it will tell you that you need to update the application, if it doesn't than you force the update by going to the add maps option, select items on my computer, select applications and press the add button, when done, go back and to device (option in top of your screen) and select disconnect device, restart your 720 and it should be back to life with the upgraded software.

Try to use another computer or another usb port for it. You could also try different usb cable that fit´s into tomtom´s connector.

Dload TomTom Home here:

For WIN:
http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2winlatest.exe

For MAC:
http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2maclatest.dmg

The cd that normally comes with your TomTom is to load TomTom Home onto your computer, and maybe the owners manual, both of which you can download for free from TomTom.

how do i install truck routes in my tomtomxl

Hi Guys,

If you are using tomtom home 1.5 and also have tomtom home 2.5 installed, you will need to remove one of the versions of home from your computer because both versions of home use the same folder tomtom that is stored in my documents.

If you are using the tomtom go720 device, uninstall tomtom home (without the number 2 at the end)

tomtom home 1.5 with the options menu on the left hand side is not needed for your device since it has been for PDA use only.

Hope this helps

Thanks,
Pabs

If you have two devices you must have two email address. One for each device. This is the way tt home works. Another way to get around it is to open tt home preferances and in general preferances make sure remember my password is not checked. Sometimes a popup will want you to log in just click not this time at the bottom left cornor and then tt home will go on and update your device without loging in.
Hope this helps

Hi, I am back, just got the problem solved, I called their tech support at no charge (866-486-6866, Glen) , really good service.
First turn your firewall off (if you have one). You need to go into your 720 with the TomTom Home software and erase the downloaded software (with the remove items from my device) and reset the device (little reset button under the unit keep it pressed for 5 seconds), place it back in the cradle and restart your computer and than restart the 720 , bring the TomTom Home program up, and when the TomTom Home software in your computer restarts and detects the 720 it will tell you that you need to update the application, if it doesn't than you force the update by going to the add maps option, select items on my computer, select applications and press the add button, when done, go back and to device (option in top of your screen) and select disconnect device, restart your 720 and it should be back to life with the upgraded software.
Hope this helps
Aldo