If the chat transcript mailed to you is in HTML format then copy the contents of the mail and paste it in a text editor such as Notepad then save it wit the name "transcript.html". Next, locate the 'transcript.html' file on the Computer then double click on it to open and view it.
If you are signed in to FixYa, go to My Profile and see if the chat is not listed there for you to access.
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