The key pad doesnt work, had it less than a year. Unplugged and then plugged it back in and it tells me to set the clock but when i push the buttons nothing happens. The key pad isnt locked already tried that.

To set the time display, the steps usually are to first turn off the microwave oven completely. Then power it on. Touch the "Clock" or "set time" pad and key in the current time. Press the set pad to lock the time.

1st try unplugging it and plugging it back in.
2nd The key pads can appear to be locked when it's just pushing the right buttons that fixes it.
I have run into that more than once myself.
I'm clever and it took me a while to find the right one.
It usually had something to do with setting the clock.
Try pushing each one from left to right & top to bottom just like you read. One of them probably will give you options.
Not likely but it is possible it could be 2 buttons at the same time but I've never run into that.

I do not know what an E-11 code is on that unit. But the fact you say no buttons are working gives me a clue that you may have a bad touch panel. Could be a Goofed up Microprocessor on the board. A Lot of units will give a code for a bad pad. If an air pocket in a pad colapses, the microwave thinks you are pushing and holding down a pad, so it will give a error code. An E-11 code may mean a bad touch panel on your unit. Try to unplug the unit, give it a minute and plug it back in, try to set the clock first and see what it does. When setting the clock try all of the number pads and see if they all respond. If one doesnt that mey be your bad pad. Or if a number comes up on its ownwithout pushing it, that pad could be shorted.

That is a failed membrane keypad.

It is part number 3518522640B and you can order it from the Pros here.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

If you would like to have us do this repair for you, we do that for $39.95 plus parts.

Hi,

F2 is a bad keyboard error code. Try this, unplug the unit, open the control panel and disconnect the ribbon cable from the control board, plug back in, if f2 comes back on the board needs replacing, if it does not, then the problem is with the keypad.




You can visit this link if you need any help regarding replacement of the touch pad.

Hope this helps. Thanks and have a nice day.

Hi press the CLR button....John

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for about 5 minutes.

Otherwise, you may have a shorted membrane keypad.

Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more free information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
[email protected]
http://www.microwavedisplay.com
Microwave Oven Control Panel Repair Nationwide

Okay, thank you for that.

You have a failed membrane keypad, but on this model, it is not available separately.

You would need to order the control panel assembly, part # WB56X10817, which you can get here for far less than GE charges.

It costs more than just a membrane would, but is much simpler to replace.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Then you remove your circuit board from the old frame and install it in the new frame.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for maybe an hour. Then let us know if the hard reset does not fix it.

Please reply back with your brand and model number so we can help you.

Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.