Will not scan documents and hence Fax, Copy, and scan - no longer function. However when connected to a PC device will print OK .......and in colour too ! Display advises "Turn of and then turn on again" to resolve the problem.......does NOT work. Can anyone solve this problem? N.B. Malfunction occurred just outside of the one year Manufacturer's warranty !!!

you must connect the machine with you're computer.you want the fax you must check the you're photocopy machine have a fax board.you want the scan & printing connect the photocopy machine to the computer.(network cable)

Does the printer scan OK?

Is the platen glass clean?

which web browser are you attempting to print from? and is this through a windows pc or is it on a different os?

This printer model, has no capability to FAX, it can only "Print/Scan/Copy". Hence the Solution center has disabled the faxing option.

Please refer product specification @ http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00649946&lc=en&dlc=en&cc=us&lang=en&product=1146331&key=null&site=null

A full feature software and driver package for Windows 7 is not available for your product. However, the Windows 7 operating system installed on your computer contains a basic driver solution for your product. With the basic driver, some of the advanced product features are not available. You can print from a software program, and import and view images on a memory card, if your product has a memory card slot. With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. How to Scan a Document in Windows 7 By Greg Harvey The Windows Fax and Scan utility enables you to scan documents and pictures. Before you can scan documents and pictures, you must have a scanner installed on your computer. Your scanner must be listed in the Devices section of the Devices and Printers Control Panel window.

To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.

1. Choose Start?All Programs?Windows Fax and Scan.
   

   Windows 7 opens the Windows Fax and Scan window.
   

2. Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.
   

   The New Scan dialog box for your scanner opens.
   

3. Use the settings on the right to describe your scan.
   

   By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.
   

4. Click the Preview button to see what your document will look like.
   

   Make any last minute changes.
   

5. If you're happy with the preview, click the Scan button.
   

   Windows scans the document and presents you with an image of your document.
   

6. Click the Save As button and complete the necessary information.
   

   Enter the filename, the type of graphics file you want saved, and then click the Save button.
   

To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.

The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.


Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Fax machines are sorta like printers, sorta like scanners, and sorta like dial up modems all wrapped into one expensive box.
1. First thing to make sure of is that you are hooked to a phone line. most fax machines have a phone handset that you can make calls from. Call someone and make sure that works. If So, you are able to connect to phone networks, and should have no trouble sending or receiving data. If you have a dead line or no sound, check the line and check the power. (its always the easy stuff that is overlooked, just check it and make sure).
2. If this fax machine has computer interface, (usb port or parallel cable port), see if you can scan with it. Drop a document into the scan area and see if the computer can scan an image from the scanner. If the scanner works, you can scan images into the fax machine to be sent to the fax number. (If your fax machine does not have a scan to computer feature, skip this.)
3. if your fax machine has a print from pc feature, try to print a document to it from your computer. If you can print, then the printer works, and you can receive faxes. (if your fax machine does not have a pc printing feature, skip this)
4. Here is how a typical fax machine works. You place the document or image into the scanner feed area. You press a big button that usually says "fax" and then, a screen pops up saying to dial the number. You dial the number and press SEND. once you press Send, the machine will scan the document, dial the number and sing a little dial up modem song awaiting a response from the receiving machine. the receiving machine acknowledges the fax, and the singing is no longer audible (but it continues because the modem song is actually data transmission/reception). after about 20-60 seconds, the fax completes and the call ends. As for the particular model you have, the functions should be about the same, though the buttons and arrangements may be different. FYI, you can send a fax straight from the PC too, if you have a dial-up fax/modem card.

cartridge error

Does the copy function work if you place the document to be copied on the platen (open the cover and lay it on the glass)? If so, check the area to the left of the platen. There should be a strip of glass with a clear plastic cover over it. This area is used for scanning when feeding paper through the automatic document feeder (ADF) from the top. This area must be clean. If this area is clean and clear, it's possible that the scanner element (below the glass) is no longer going all the way to the left when using the ADF. This would be a problem that would require servicing.

No, if you print or scan, you need always to store the file on a computer, and if you use copy function, you still need the computer, as copy function allowed on this printer is only Colour Copying with PC .

This printer cannot print, scan or copy if it is not connected to a computer.

Scanner 5 Error is identifying the ADF scanner. Unfortunately the part is not cheap however the fix is not too hard The part number your looking for is Q3948-60191. The part is $130.76 + shippingfrom HP. I have provided a link to the part purchase site at partsurfer.hp.com (no www. in the address)

http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partinfo&template=main&cpric=&psrchmode=&partsrch=Q3948-60191&submit.x=8&submit.y=5

Here is also a HP Service Manual on your machine for free that will walk you through the installation.

http://www.feedroller.com/Store/Service%20Manual/Color%20LaserJet%202820,%202830,%202840%20Parts,%20Service%20Manual.pdf

Don't worry, it's faily easy to accomplish. I just did one last week for a customer in about 20 minutes.

Hope that helps you. If so hit me with a Fixya. I'm just a 13 year veteran tech that's trying help folks out in my spare time.