Absolutely not ! There are two types of defrost systems - timer (which relies on compressor run time) and adaptive (newer models) which relies on sensors and an electronic control and will defrost as needed...... During a defrost cycle your comrpessor and evap fan should be off, everything off - and no, a defrost cycle will NOT thaw your food in the freezer, not even your ice should melt ! To me this sounds like a defrost control problem - First thing service should check is your defrost timer and its components (control board, limiter, defrost thermostat, etc.) something is definately wrong.
Now with the advice above I am assuming that before the defrost cycle kicks in your freezer temp was in the normal range 10F and colder (0F is optimal) and refrigerator section cooler than 40F (optimal 34F). If so, then you should not have melting ICE in your freezer.
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