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Posted on Aug 20, 2009
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My go 720 gps keeps freezing up - Tomtom GO 720 GPS Receiver

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  • Master 1,111 Answers
  • Posted on Aug 20, 2009
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Joined: Jul 31, 2008
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Try resetting it, if that doesnt work, connect your unit to tomtom home. if you dont have tomtom home, follow the link at the bottom.

To reset your TomTom device, do the following:

  1. Check that the battery is charged properly.
    Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.

  2. Remove the SD card
    If your device uses an SD card, remove it.

  3. Reset your device.
    Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.

  4. Turn your device on.
    Press the On/off button for at least 5 seconds.

  5. Insert the SD card
    If your device uses an SD card, insert the SD card.
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It keeps freezing and battery wont charge
Usually when the battery doesn't hold a charge anymore (even if you've plugged it in to a power source for quite a long time), the device will not longer work ... i.e. it freezes or shuts down. That's because the GPS uses power from the battery and not from the AC power source (that is plugged in and charging the device).
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Have you used yout Tomtom with other phones before?
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Apr 12, 2008 • Tomtom GO 720 GPS Receiver
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GPS SYSTEMS HAVE A TENDENCY TO LOSE CONNECTIVITY TO SATILLITES BECAUSE OF BAD WEATHER, CLOUD COVER, TUNNEL ENTRANCE, BAD OR NO POWER, BATTERY LIFE HAS BEEN EXPENDED, HAZARD OF ELECTROMAGNETIC INTERFERENCE TO GPS SYSTEMS, AND IMPROPER VEHICLE MOUNTING AND HAND HELD POSITION. FREE SOLUTIONS 1. ALWAYS PLACE YOUR GPS DEVICE IN THE UPPERMOST PORTION OF YOUR VEHICLE SO THAT THE GPS SIGNAL MAY EASILY LOCATE YOUR DEVICE EVEN WHEN THE WEATHER IS BAD 2. KEEP YOUR BATTERY CHARGED ONLY WHEN IT NEEDS IT MOST AND AVOID CHARGING OFTEN 3. IF YOU OVERCHARGE YOUR GPS DEVICE, YOU WILL EXPERIENCE BATTERY LEAKAGE, WHICH CAN EAT AWAY AT YOUR CLOTHING, DESTROY YOUR DEVICE IN SECONDS, AND CAUSE DAMAGE TO YOUR VEHICLE SEATS 4. YOUR GPS DEVICE HAS A TENDENCY TO FREEZE BECAUSE OF THE SIM AND MEMORY CHIPS LOCATED WITHIN IT 5. YOU CAN FIX THE FREEZING PROBLEM BY REMOVING THE SIM CHIP AND MEMORY CHIP AND RESTARTING YOUR SYSTEM 6. OTHER FREEZE PROBLEMS OCCUR BECAUSE THE DEVICE IS COLD WHEN IT IS KEPT IN THE VEHICLE AND CHIP CREEK OCCURS WHERE THE DEVICES MICROCHIPS BECOME LOOSE AND TIGHTEND BECAUSE OF WARM AND COLDER AIR FLUCTUATIONS. IT IS BEST TO KEEP THE DEVICE IN A PURSE OR ON A TABLE WHERE IT IS NOT SUBJECT TO CONSTANT TEMP. CHANGE 7. PREVENTION OF ELECTROMAGNETIC INTERFERENCE IS BEST SOLVED BY: interference from devices located nearby, and even a radio turned on and located really close to your unit. This is normally known as electromagnetic interference to electronics and is very common
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Jan 21, 2011 • Tomtom GO 720 GPS Receiver
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GO 720 GPS Receiver: Haven't used my 720 for 6 months, have had it plug...
It will do that, diconnect your unit and try switching it on, have you downloaded tomtom home 2 to your computer? as you need this to manage your unit.
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May 06, 2010 • Tomtom GO 720 GPS Receiver
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I have a problem with my TomTom go 720 - it freezes and then won't power off! Now I get the TomTom black screen with the logo and nothing else!!!! I have tried everything I can - but as I can't connect my...
Miss! please consider of reloading of software along with check of memory options and if you have warranty then it is better for you re look each and every thing inside which are discoverable during repairing situation only
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Dec 14, 2009 • Tomtom GO 720 GPS Receiver
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Tomtom 720 is not recharging and does not give the options when on home base
I would suspect a collapsed battery if it does not charge on its base.
Replace the battery, the life should be 2 years if used correctly. This means not plugging it to DC car power when starting engine. battery will collapse withing 6-12 months if you do

Pleaee rate our help to keep the free service online
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Aug 27, 2009 • Tomtom GO 720 GPS Receiver
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I CAN NOT LOCATE THE PASSCODE FOR MY GO 720 ON MANUAL THAT COME WITH GO 720, BECAUSE MY PHONE WANT THE GO 720 PASSCODE IN OTHER TO RECOGNISE IT AND CONNECT WITH BLUETOOTH AS TO ANSWER CALL THROUGH GPS...
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Jun 16, 2009 • Tomtom GO 720 GPS Receiver
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try pressing the reset button located at the bottom of the device and trying again
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May 08, 2009 • Tomtom GO 720 GPS Receiver
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Slow boot up, no GPs, freezes
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Apr 21, 2009 • Tomtom GO 720 GPS Receiver
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Navigation screen switches to menu screen w/out touching it
go to MENU --> SETTINGS --> DISPLAY --> there u can switch off the navigation key icons.
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May 25, 2008 • Tomtom GO 720 GPS Receiver
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