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Camera was on & dropped. Now lens won't retract; it looks like it has partly retracted & won't move either direction. Lens looks like it's further out at the top. When camera turned on it sounds like normal for a few seconds then the message ''Lens Error''. Nothing in manual addresses this problem
There are special springs, motors, gears, and guides inside these lenses.
If your lens won't retract, one of the above is bent, misaligned, or broken. There is not a 'quick fix' that can be applied in your situation since it is a physical problem, not a software malfunction. You can try to dismantle yourself but speaking from experience you are likely to make the problem worse. If you are unwilling to attempt repari yourself, either take it to a repair shop or upgrade.
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This is a delicate operation but you can try this: tap the camera lens up on a towel over a hard surface (counter top or floor) while you expect the lens to retract as in turning off. It may be enough jarring force to get cams back in the helix that moved the lens. Hit it hard and flat. IF that doesnt work, try tapping the lens down while it tries to retract. I have heard that people get so frustrated with it that they slam the camera lens up on a desk and that fixes it!
The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.
You could try to gently pull the lens straight. If it's leaning to the right then pull the lens to the left. Don't use brute force but it's possible to realign the lens this way. If it works you'll hear a click and the lens will look straight. Switch on and see if it retracts. I'd only use this as a last resort because you can cause additional damage if it's overdone. It has sood success rate also
As bad as I hated to, I purchased a new camera for $109.00 vs. $90.00 for the repair. I still intend to look around for a similar camera,maybe on eBay or at a yard sale for parts. I think that I would like to give the repair a whorl. I can't tear it up any worse ... it does not work now!
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned. Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal. More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.
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