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Posted on Aug 15, 2009
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Paper jam and still won't print

I got a piece of cardstock stuck in my Brother MFC 864OD, which I removed. I opened the front and opened the back but it still wont print. It says paper jam. Is there a way to open iot any farther to see if some of the paper is still in there?

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Anonymous

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  • Master 8,619 Answers
  • Posted on Aug 15, 2009
Anonymous
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Joined: Dec 27, 2008
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Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

L Pfaff

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  • Brother Master 11,573 Answers
  • Posted on Aug 03, 2016
L Pfaff
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Joined: Jan 05, 2011
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PAPER JAMMED INSIDE THE MFC

1. Remove the Jam Clear Cover located in the back of the machine..
Squeeze the plastic tabs located on the right and left side of the cover
and pull the cover off.

2. Remove any paper you can see jammed in the machine. If you cannot
remove the jammed paper from the back of the unit follow the in
structions listed below for reinserting the cover and then continue to Step 4.

3. Re-insert the Jam Clear Cover. The top of the cover has a slotted
opening in the center approximately 1/4 inch wide. Hold the cover by the
plastic tabs located in the front of the cover on the right and left side and insert the cover into the opening until it securely
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4. Open the scanner cover by pulling up on the lower right corner of the
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5. Remove the jammed paper. If the paper is jammed underneath the print
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6. Lift the scanner cover to release the lock and then gently push the
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To test print the Help List by pressing Menu/Set, 6 (Print Reports), 1
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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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