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Hello. Most products for Canadian Tire are outsourced for manufacture, this means that sometimes the product serial number is required as well as the CTC code... have both ready when contacting this number : Mastercraft toll free help line is 1-800-689-9928. The service staff are very helpfull in assisting customers in obtaining replacement parts. As the tool carries the Mastercraft name, you may wish to inquire about their warranty for replacements, you may get lucky and have them pay for it.
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