Printer scanner failure

your printer is telling you that some gears and belts are faulty besides cleaning this problem is only for qualified tech

The Grinding Noise has something to do with the scanner not the Printing Part, I think the scanner could have something stuck on the moving tray....!!!!!!

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Based on the service manual a 30.01.06 Scanner failure:
1. With the MFP powered on,
verify that the fan is not
functioning.
2. Check for loose connections
and broken, frayed, or pinched
wires. Reseat the fan connector at
scanner control PCB location
J110, and connector J163 on the
flatbed fan.
3. Replace the fan. See "Flatbed
fan assembly" on page 154.



However print of a configuration page or event log and look at the past 30.X.X error codes make sure it's not jumping between a 30.01.06 - 30.01.10 as it could be something more than just the fan.

Hi tatnle,

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the enter and the * button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work contact hp 1800-334-5144.

Al
[email protected]

I've just got this problem after a powercut, whilst it was not being used but on. If you have only had it a few months send it in warranty.
Think I will have to take this apart and see if the scanner cable/ribbon/drive belt is caught on something or been stretched too much and can be replaced at all.
Its like at one end its caught and wont move the scanning head being stuck somehow, caught on something (doubtful tho').

see if the scanner's transport lock is turned to latch position

Could be a fuser gear is broken or a Toner gear is about to break. Needs TLC by a Authorized Tech.

What your machine is doing is... whenever the unit is powered on or off the cd player resets itself and the clanking you hear is the cd changer resetting itself.  The plastic trays of the cd player are driven by plastic gears.  These gears are noisy when new, after a few years, they can make quite a clanking noise.  Most cd changers of this age have similar mechanisms and this type of noise is inherent in their operation.      I'm afraid the only solution is to replace the unit.  Opening the unit to lubricate the gears may cause more problems than it may solve, so I would not recommend it.

I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.