Have you gotten and old telephone and plug it in where the fax goes and see (hear) if you have any problems with a good dial tone and phone line? Does your phone line go near any high power a/c units big motors, mite think about a ferrite core for the fax/phone line. hav ATT or other carrier check your line. Also check your own line when ATT does it there check is only to the location not inside the house. Does your sure protector protect your phone line, really good sureg protectors protect Power lines fax lines!!! and in some case network lines
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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